Knowledge System Administrators

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. • Administer the telecom knowledge‑base platform, ensuring system reliability, performance, and availability • Manage user roles, permissions, configuration settings, and system workflows • Maintain system integrity by ensuring version control, metadata accuracy, tagging structures, and article taxonomy • Work closely with IT, vendors, and KM leaders to implement updates, releases, and enhancements • Troubleshoot system issues and serve as technical support for KB users • Develop dashboards, reporting solutions, and usage analytics • Identify system issues related to data quality, content structures, or user access, and resolve proactively • Participate in defining system requirements for new capabilities or tools • Provide training and documentation for system functionality and best practices • Ensure compliance with telecom security, privacy, and data‑governance standards Educational Qualifications Include: Required: • BA/BS degree in Information Systems, Computer Science, Business, or related field Preferred: • Advanced degree or professional certification in systems administration, data management, or IT Job Skills and Behaviors Include: Required Minimum Skills: • Strong technical aptitude with experience managing content management systems or enterprise tools • Intermediate understanding of reporting, databases, and statistical analysis • Strong cognitive skills including analysis, problem solving, and decision making • Excellent organizational and time‑management skills • Effective interpersonal skills • Strong PC skills (Excel, PowerPoint, Word) • Ability to troubleshoot unusual or complex system issues Preferred Behaviors: • Highly innovative and proactive • Able to work independently and collaboratively • Strong attention to detail • Able to build relationships with business leaders and IT teams Preferred Experience: • Experience with SQL, MS Access, or enterprise CMS platforms • Telecom or contact center system‑administration experience • Exposure to digital knowledge platforms or automation tools Philippines Enterprise Operations Professional QUEZON CITY, PH (0856) IBM Business Services