Delivery Manager - BPO

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Business Sales & Delivery Leader in Business Operations, you are a leader with deep expertise in designing and delivering operational transformation solutions that drive efficiency, agility, and value across the enterprise. You build trusted client relationships, uncover new business opportunities, and contribute to the development and sales of differentiated solutions.

Your primary responsibilities will include

• Drive Operational Transformation: Design and deliver operational transformation solutions that drive efficiency, agility, and value across the enterprise, drawing upon expertise in one or more of the Practices within the Business Operations Service Line.
• Shape Innovative Offerings: Identify client challenges and shape innovative offerings that meet their needs, leading to new business opportunities and growth.
• Lead Complex Engagements: Lead complex engagements that span customer service, finance, procurement, talent, and industry-specific operations, ensuring successful delivery and financial success.
• Build Trusted Client Relationships: Develop and maintain trusted client relationships, uncovering new business opportunities and contributing to the development and sales of differentiated solutions.
• Participate in Sector Events: Participate in sector, solution, or community events, showcasing expertise and building relationships with potential clients.
• Deep Expertise in Operational Transformation: Experience with designing and delivering operational transformation solutions that drive efficiency, agility, and value across the enterprise, leveraging expertise in one or more Practices within the Business Operations Service Line.
• Proven Ability in Shaping Innovative Offerings: Experience with identifying client challenges and shaping innovative offerings that meet their needs, resulting in new business opportunities and growth.
• Complex Engagement Leadership: Experience in leading complex engagements that span multiple functions, including customer service, finance, procurement, talent, and industry-specific operations, with a focus on successful delivery and financial success.
• Client Relationship Development: Experience in developing and maintaining trusted client relationships, uncovering new business opportunities, and contributing to the development and sales of differentiated solutions.
• Industry Event Participation: Experience participating in sector, solution, or community events, showcasing expertise and building relationships with potential clients.
• Deep Industry Knowledge: Experience with one or more Practices within the Business Operations Service Line, leveraging expertise to drive efficiency, agility, and value across the enterprise.
• Operational Design Expertise: Experience designing and delivering operational transformation solutions that meet client needs, resulting in new business opportunities and growth.
• Cross-Functional Understanding: Experience working across multiple functions, including customer service, finance, procurement, talent, and industry-specific operations, with a focus on successful delivery and financial success. Brazil Project Management Professional SÃO PAULO, BR