Workplace Experience Manager

At Hubble Network, smooth processes and systems are key to our success. We’re looking for a resilient, high-ownership Workplace Experience Manager to ensure our HQ and our Warehouse/Lab run seamlessly and to continuously elevate the standard of what our workplace looks and feels like

This role is equal parts service and strategy. You'll be the person employees rely on to keep things running smoothly; and the owner who defines how we operate, builds the systems behind it, and shapes a workplace culture that attracts and retains exceptional people. You'll sit at the intersection of Operations, People, and Facilities, acting as a trusted partner to Operations leadership and a force multiplier for the entire organization

The ideal candidate is highly organized and deeply action-oriented; someone who doesn't wait to be asked, spots what needs fixing before anyone else does, and follows through completely. You're emotionally intelligent: you read a room, build real relationships across all levels of the organization, and know how to bring people along with you. You're restless about improvement; always looking for a better way, a smarter system, a more human experience.

You thrive in fast-paced, high-change environments and switch effortlessly between the strategic and the hands-on;  from receiving a pallet delivery to presenting a vendor strategy to Operations leadership. In high-stress moments, you bring calm and solutions. You take full ownership, move fast, and have a relentless get-it-done mentality.

Strategic Objectives of this role

• Serve as the primary point of contact for all office and warehouse operations matters, from hands-on daily execution to long-horizon strategy, ensuring peak efficiency across both locations.
• Own the workplace and warehouse operations end-to-end: space planning, vendor ecosystems, inventory operations, and employee experience programs.
• Present recommendations to Operations leadership backed by clear business cases.
• Support Ops Leadership in building and scaling the operational infrastructure that supports Hubble's headcount growth, multi-location expansion, and cultural evolution from early-stage to scaled startup.
• Design, implement, and continuously improve scalable processes and systems that work seamlessly across multiple locations, ensuring consistency, efficiency, and resilience as Hubble grows
• Shape and protect Hubble culture; designing experiences, rituals, and environments that make people proud to come to work and energized to do their best.
• Define and elevate the Hubble experience for employees, visitors, Investors, and board members, setting a standard that reflects the quality and ambition of our brand.
• Drive cross-functional operations initiatives in partnership with Finance, People, and Engineering leadership.
• Ensure peak operations for HQ and warehouse, and implement preventive measures for potential issues.
• Implement and continuously refine policies, procedures, and operational workflows.
• Coordinate internal and external resources and cultivate relationships with vendors.

Core Responsibilities

Workplace Strategy & Facilities

• Co-lead space planning and capacity strategy for HQ and any future Hubble locations, anticipating needs 6–18 months out and translating headcount plans into workspace solutions.
• Lead and manage office moves, move-outs, and fresh build-outs from end to end, including construction coordination, contractor management, space design input, IT infrastructure planning, and seamless move-in execution. This is a core part of the role as Hubble continues to grow and expand its footprint. 
• Develop and maintain scalable, well-documented workplace policies, SOPs, and emergency protocols across all Hubble locations, ensuring operational standards are consistent, repeatable, and built to grow with the company.
• Manage and continuously evolve a vendor ecosystem across facilities, cleaning, food & beverage, security, and more; negotiating contracts, holding partners accountable to SLAs, and continuously evaluating market alternatives.
• Manage office supplies and equipment, including ordering and inventory management.
• Be hands-on and proactive, receive and distribute deliveries, manage drinks/snacks, coordinate team lunches, and oversee all maintenance needs.
• Manage all facilities maintenance and repair requests, ensuring issues are resolved quickly.
• Oversee vendor relationships for all office-related services (ex., pest control, cleaning services, and maintenance support).
• Own the operational side of contract and NDA management;  tracking agreement status, coordinating signatures, and maintaining organized records.
• Handle facilities-related emergency communication and response protocols.
• Cascade office information to the Hubble team regarding visitors, maintenance, policies, etc.
• Drive process improvements in workplace operations, optimizing workflows for efficiency.
• Provide general troubleshooting support to staff for office-related issues.
• Cascade critical operational information company-wide in a timely, clear, and professional manner.
• Co-own warehouse operations alongside the Lab Manager: inbound receiving, organized storage, outbound fulfillment, and cross-functional coordination with hardware, engineering, and supply chain teams.
• Ensure HQ and warehouse safety compliance: maintain a clean, organized, OSHA-aligned environment and enforce safety protocols for all staff.

Culture, Employee & Visitor Experience

• Act as a culture steward;  intentionally design the physical and programmatic environment to reflect Hubble's values, energy, and ambition.
• Take ownership of the existing visitor experience — from arrival to departure — creating a polished, welcoming environment for employees, investors, board members, candidates, and partners.
• Build and sustain the programs and rituals that make Hubble feel like a place people want to be: all-hands logistics, onboarding day experiences, team celebrations, wellness initiatives, and moments of recognition.
• Support the Executive Assistant in planning company events, including team dinners, happy hours, and off-sites.
• Partner closely with People/HR to align the physical workplace with the full employee lifecycle, from a candidate's first visit to a new hire's first week to long-tenured team members feeling seen and supported.
• Establish feedback loops: surveys and leadership check-ins to continuously measure and improve workplace satisfaction.
• Be hands-on and proactive: receive and distribute deliveries, manage snacks and beverages, coordinate team lunches across locations, and stay ahead of all day-to-day facility needs.
• Build and sustain programs and rituals that strengthen culture — all-hands logistics, onboarding day experiences, team celebrations, and amenity or wellness initiatives.
• Provide general troubleshooting support to staff for office-related issues; cascade operational updates in a timely, clear, and professional manner.

Cross-Functional Operations

• Support recruitment coordination: manage candidate interview logistics, room scheduling, and hospitality, ensuring every candidate leaves with a great impression of Hubble.
• Be a dependable project owner for company-wide operational initiatives that touch the employee experience.
• Partner with the broader Operations team on ad hoc projects and strategic priorities.
• Act as an informal mentor and on-site resource for junior team members and new hires, helping people navigate how things work at Hubble and modeling the standard for ownership, collaboration, and follow-through.

Required skills and qualifications

• 5+ years of experience in workplace management, facilities, or office operations,  with at least 2 years in a role with strategic or managerial scope.
• Experience working in a high-growth startup environment.
• Demonstrated budget ownership experience: you've built a budget, tracked it, and made trade-off decisions.
• Proven experience leading office move-outs, move-ins, and ground-up build-outs: you’ve managed construction timelines, coordinated contractors and vendors, and delivered a workspace on time and on budget.
• Track record of building and developing teams: you lead by example, invest in the people around you, and raise the bar for everyone.
• Strong vendor management capabilities: negotiation, SLA management, performance accountability.
• Exceptional communication and stakeholder management. You adapt your style for different audiences, present confidently to Operations leadership, and communicate with warmth and clarity to the broader team.
• High EQ: You build genuine relationships across all levels of the organization, navigate ambiguity with composure, and bring people along through change.
• Systems builder mindset: you identify gaps, design solutions, document processes, and train others;  you make things better and make them stick.
• Action-oriented and solutions-focused: you don't wait for permission, you don't get stuck in problems, and you follow through completely.
• High proficiency with Google Suite, Slack, Jira, Trello, Confluence, and an aptitude for adopting new operational tools quickly.
• Experience with Project Management Tools
• Absolute discretion and professionalism when handling sensitive company, personnel, or investor information.
• Ability to be hands-on when needed, including lifting up to 50 lbs, operating in a warehouse environment, and managing physical workplace tasks.

Preferred skills and qualifications

• Background in People Operations, HR, or a people-partnering role is a significant plus. You understand the employee lifecycle and think about workplace experience through a human lens.
• Experience managing both traditional office environments (employee workspaces) and warehouse facilities with integrated lab operations
• Familiarity with OSHA standards and office/warehouse safety best practices.
• Passion for building culture and community at work; you see the office as a tool for connection, not just logistics.

What Success Looks Like

• Within 30 days: You’ve developed a comprehensive understanding of both HQ and warehouse operations, including vendors, facilities infrastructure, lab coordination points, cultural programs, and all active projects. You’ve built strong working relationships across the team, established clear ownership boundaries (especially across Facilities and Lab), and identified immediate opportunities to improve efficiency, experience, and reliability. Early quick wins are already in motion.
• Within 90 days: You’ve delivered a prioritized, data-informed roadmap across workplace, culture, and facilities, aligned with Operations leadership and broader company goals. Key vendor relationships are streamlined, core processes are more predictable, and at least one high-impact improvement has been implemented. The team is experiencing a more consistent, well-run, and thoughtful workplace environment.
• Within 6 months: You’ve built and operationalized a scalable workplace and facilities engine across HQ and warehouse; supported by clear processes, documentation, and vendor management practices. The employee and visitor experience is cohesive, intentional, and consistently high-quality. You are viewed as a trusted operator and strategic partner to leadership, proactively identifying needs, driving improvements, and elevating how the workplace functions end-to-end.

COMPENSATION & BENEFITS
💰 Salary: $86,000 - $145,000 (Final compensation is determined by experience level, technical depth, and interview performance)
🩺 Comprehensive Benefits – Health, Dental, Vision, & HSA options
🌍 Unlimited PTO
🚇 Commuter Benefits (if working from HQ)
🎓 Learning & Development Allowance
💪 Health & Wellness Stipend
🌎 Sabbatical Program – Recharge and explore new ideas
🛠 Cutting-Edge Space Tech – Work on state-of-the-art satellite system

ITAR REQUIREMENTS

Hubble is required by the U.S. Government to comply with various space technology export regulations including the International Traffic in Arms Regulations (ITAR).  All applicants must be a U.S. citizen, lawful permanent resident (“green card holder”) as defined by ITAR (22 CFR §120.15).

Hubble is committed to creating a diverse environment and is proud to be an equal opportunity employer. Each individual has the right to work in a professional environment that promotes equal employment opportunity and prohibits discriminatory practices, including harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.