Associate, BCO Manager

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of BCO Manager (GCB 5)

Credit & Capital Management (C&CM) under CIB has implemented a new, modern, and consistent E2E operating model. A key component of this operating model is the introduction of a first line credit management office, the Business Credit Office (BCO).

The BCO function will complete tasks currently owned by multiple actors including Credit Analysis Unit, Credit Analysts, and RMs in the management of the first line credit risk responsibilities including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with WCMR and clients acting as a single handoff from a RM to the BCO for all C&L tasks, creating a single control point. The function will be client facing and customer service orientated.

The BCO Manager provides credit management support to Relationship Managers (RMs) / Coverage and facilitates client review and renewal activities, and is responsible for carrying out customer outreach, research, financial and credit analysis on behalf of the RMs, ensuring exemplary risk management acumen and control standards are embedded within the end-to-end C&L process. In discharging their duties the role holder must ensure a common, reliable, and predictable underwriting and lending process, that protects the business from exposure, whilst responding to clients borrowing needs. They are also responsible for coordination and completion of credit applications or renewals and risk escalation management. The role holder will report to the BCO Team Lead and will work closely with the Coverage and Transaction Support teams to ensure seamless customer experience and consistency of service for all customers

The BCO manager will need to be an effective collaborator and skilled stakeholder manager, successfully navigating complex landscape to deliver exceptional outcomes for our customers and stakeholders. The role holder will spend an initial period working as an Assistant Relationship Manager with the Client Coverage team to provide a sound knowledge of our client base, their banking needs and how they are serviced.

[Key Responsibilities]

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs

• Own the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process for customers and internal stakeholders

• Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality & requisite returns on risk

• Continuously drive improvement in their productivity whilst enhancing client experience.

• Adopt technology and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model and active participation in training initiatives

• Participate in deal discussions and meetings with clients or credit risk as required

• Strong execution and implementation ability.

• Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk leaders.

• Protect the Bank by acting as First Line of Defence and adhering to all controls

• Maintain HSBC internal control standards, including timely implementation of internal and external audit recommendations, along with addressing any issues raised by external regulators

• Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management

• Work with the BCO Team Lead to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds

[Knowledge and Experience]

• Bachelor’s degree in Business, Finance, or a related field

• Strong analytical skills and sound credit knowledge, corporate lending experience preferred

• Strong understanding of various financing instruments and banking products for Wholesale Banking

• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders

• Clear understanding of the Group credit risk principles, policies and statutory compliances

• Strong commercial mindset

• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.