Associate Relationship Manager

Mongkok, Kowloon, Hong Kong

Some careers open more doors than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an Associate Relationship Manager.

In this role you will be:

Developing our Premier customer base and establishing long term relationships with an assigned Premier clientele portfolio
Managing the total wealth of your clients by matching our financial and investment product solutions to their financial needs
Demonstrating genuine curiosity about customers, helping them reach their financial ambitions
Connecting with product Specialists to provide more advanced technical input to identify and fulfill multiple needs with customers
Promoting our Premier Service to potential customers, exploring their needs and making referrals to other business units where appropriate
Supporting branch improvement initiatives, providing customer feedback of our Service and ensuring compliance with audit Requirements and quality assurance
Understanding and adhering to local and global compliance
Maintaining the levels of operational integrity required by HSBC and adhere to the business Principles and Values of HSBC
Remark: multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

To be successful you will need:

University level education, preferably in finance, business or a related discipline
Experience in client facing environment, with excellent relationship building capability
Strong sales and customer orientation, with good communication and interpersonal skills
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Good understanding and strong interest of the financial markets
Mature and independent mindset, able to work effectively under pressure
Strong commercial orientation with acute interpersonal skills
Fluency in Cantonese and English, with additional languages is an advantage
Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
Candidate without banking background will also be considered

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).

Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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