Operations Manager - ISSUER SERVICE

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Manager - ISSUER SERVICE

In this role, you will:

• Contribution towards sustainable savings in relation to Process Efficiencies. Supporting each global product on a regional basis by function or market. To plan for standardization of ISV processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• The role holder is expected to spend at least 40% of the time on operations. Job holder is expected to monitor daily BAU deliverables and ensure quality & timeliness is being met as per agreed PLA. Supporting Corporate Trust & Loan Agency, covering US, UK, MENA and APAC for multiple clients

• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues. Drive staff development through soft skill training, personal development plans and performance management reviews.

• Compliance & CCO based on Grade complexity of funds/activity managed by role is decided by GSD line management based on experience and performance. High level variation and specific manual processes required by Product/System/Client/jurisdiction.
• To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective. Continually assess the risks inherent in department processes and procedures.
• Regularly review operational effectiveness, control adequacy and procedures. Procedural changes/new initiatives are reviewed, fully communicated to and implemented by the teams under control. To have a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.
• Be adherent to the audit standards of the group and compliant to all the policies and procedures. Nil breaches in all group and risk policy. Audit, CCO and Compliance reviews rated as 'satisfactory'. Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)
• To smoothen the impact of erratic workflows through effective capacity planning, leave management and prioritization. Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s.
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales. Regular liaison with client/business partners

• Product Range / functions would include ISV. Involvement in processing and technical aspects of the business. Responsible functionally across multiple jurisdictions (where applicable) serviced out of ISV Kol. Manage transformation and growth.

To be successful you will:

• Degree in finance and accounting and/or related qualifications and/or relevant work experience.
• Excellent knowledge in accounting principles and fundamentals of accounting. Basic knowledge of Bond, Custody, Depository, Capital/Money Markets and Financial Instruments
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide support to the teams.
• Experience of successfully managing and developing a team/Individuals in previous role                                                     
• Evidence of process management skills with an ability to initiate & drive process improvements. Proven ability to initiate cost control measures by achieving resource efficiency and managing overheads.
• Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators. Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
• Responsible for the implementation of Group Compliance Policy as is applicable to this role. Prior work experience in Bond or Note issuance will be preferred.

• Prior work experience in Syndicated Loan Operations will be preferred. Prior work experience in Depository, Bond/Money market will be preferred. Prior experience of managing a team will be preferred. Additional qualifications in finance or accounting i.e. CA/CFA/MBA/CS/ICWA etc. will be preferred.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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