AVP Processing

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP Processing.

Principal responsibilities

Impact on the Business

• Maintain and improve the delivery of “superior” customer service by actively driving operational performance, (meeting SLAs,  reducing cost, driving operational efficiency and reducing operational risks).
• Manage GSC/BS resources effectively to meet strategic objectives of the business.
• To ensure “Knowledge retention” in the process by continuously developing and training staff and ensure there is a successful framework of career progression plan in place.

Customers / Stakeholders

• Ensure that the customer is at the heart of everything we do both  personally and as an organisation
• Maintain and improve the delivery of a high quality, high volume processing service by ensuring that the GSC/BS teams meet all Performance Level Agreements including standards in quality
• Provide support to other GSC/BS teams, as directed to meet the wider Global needs of the trade business.
• Maintain a value added relationship with the respective business partners; be seen as a integral part of their business.

Leadership & Teamwork

• Lead a highly motivated and skilled team, which meets the business objectives. 
• Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business
• Support other Business Service initiatives in driving operational change programmes. 

Operational Effectiveness & Control

• To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
• To continually re-assess the operational risks inherent in the business donor Group companies.
• Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure
• To be aware of the nature of  our customers business/trading patterns and  alert to any out of the ordinary transactions, which should be escalated to Senior Management
• To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners. 

Requirements

• 7+ years experience in International Trade operations
• Strong International Trade experience and background required and in depth working knowledge of  ICC Publications as UCP/URC/ISBP/URR and ICC opinions.
• Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal / balance between cost efficiency and service commitment.
• Strong logical thinking and decision making skills with good customer orientation mindset.
• Ability to maintain control, direction and motivation in an ever-changing environment.
• Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels.
• Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
• Proven experience of successfully leading, managing and developing a large team of managers and staff across a diverse range of processes within an operational environment. 
• Proven experience in communicating and implementing overall strategic goals.                                                                               
• Proven experience of process re engineering and production management skills. 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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