Senior Consultant Specialist(AI Product/Delivery management)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist(AI Product/Delivery management).

Business:AI Platforms

Job ID：47150

Location:GZ/XA

Principal responsibilities

• Act as the primary point of contact for onboarding/migration requests, engaging users to understand the platform capabilities and facilitate users for the platform onboarding.
• Run structured discovery to capture observation and improvement (use cases, data, model type, environments, access needs, non-functional requirements).
• Coordinate across engineering, platform, product team and users to progress onboarding and unblock dependencies.
• Manage BAU onboarding operating work and deliver sharing/demo to users.
• Define, track, and communicate end-to-end SLAs and status updates, ensuring users have clear visibility and expectations.
• Continuously improve the onboarding process—templates, playbooks, FAQs, dashboards, and metrics—to reduce cycle time and friction.

What you will need to succeed in the role:

Business analysis & requirements engineering

• Strong ability to elicit requirements via workshops/1:1s, ask the right questions, and document outcomes clearly.
• Produce high-quality artefacts: problem statements, scope, assumptions, dependencies, user journeys, process maps, user stories, and acceptance criteria.
• Comfortable handling ambiguity and turning “we need access/onboarding” into a structured, testable set of needs.

Product/Delivery management (end-to-end onboarding ownership)

• Own onboarding from intake to completion: triage, prioritisation, planning, execution tracking, and closure.
• Define and manage milestones, RAID (risks, assumptions, issues, dependencies), and delivery plans across multiple parallel requests.
• Drive decisions and trade-offs (scope vs timeline vs risk) and keep work moving at pace.

Stakeholder management & user-facing communication

• Confident engaging users, engineers, and governance partners; able to influence without formal authority.
• Provide crisp, proactive updates (status, next steps, blockers, ETA/SLA) and manage expectations professionally.
• Skilled at handling challenging conversations (e.g., delays, prioritisation conflicts) with a calm, solutions-led approach.

Agile ways of working & tooling

• Practical experience with Agile delivery: backlog refinement, sprint planning, stand-ups, demos, retrospectives.
• Strong JIRA skills: creating epics/stories, defining workflows, managing priorities, and producing reports/dashboards.
• Confluence (or similar) for maintaining onboarding playbooks, FAQs, templates, and decision logs.

Process design & continuous improvement

• Ability to map and improve onboarding processes to reduce cycle time and friction (Lean mindset).
• Define standard operating procedures, intake forms, checklists, and “definition of ready/done” for onboarding.
• Use data to drive improvements: identify bottlenecks, propose changes, and measure impact.

Analytical thinking & operational metrics (SLA/visibility)

• Define and track end-to-end SLAs/OLAs and operational KPIs (lead time, throughput, ageing, rework, first-time-right).
• Build clear reporting for stakeholders (weekly dashboards, pipeline views, ageing analysis, root-cause themes).
• Strong attention to detail and ability to spot gaps early (missing approvals, unclear scope, dependency risks).

/WX/51/ZP/LP

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***