Head of Institutional Client Services SEA

Some careers have more impact than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

We are currently seeking a high calibre professional to join our team as a Head of Institutional Client Services SEA.

In this role you will: 

• Lead the Institutional Client Services team in Singapore (4-person team: 2 direct reports in Singapore, 2 indirect in Bangalore) and provide coaching as needed.
• Deliver best-in-class client service and client experience for institutional clients (including HSBC Life Insurance Singapore) across traditional and alternative investments.
• Own day-to-day servicing oversight, including controls, reporting, and overall client communications.
• Participate in client calls/meetings for ongoing servicing; provide timely responses to client enquiries.
• Run regular investment pipeline meetings with clients across relevant asset classes.
• Coordinate production and delivery of client reporting and meeting materials with AMSG/AM and broader internal teams.
• Agree and manage service levels with internal stakeholders; maintain an issues/error log and hold regular quality meetings with support functions.
• Ensure adherence to regulatory and internal requirements; review client investment guidelines with investment and support teams and escalate issues to senior management when required.

To be successful you will need: 

• 10–15 years’ relevant experience in client services within asset management, covering institutional clients (and/or relevant professional qualifications).
• Strong knowledge of investments, asset classes, the asset management industry, and investment flows (insurance investment knowledge is an advantage).
• Proven client servicing experience in asset management, preferably within Institutional Business.
• Excellent written, verbal, and presentation skills; strong communication and negotiation capability.
• Solid analytical and problem-solving skills; demonstrable risk awareness and ability to identify exceptions.
• Strong organisational/project management capability; proficient in Excel and PowerPoint (people management experience is a strong advantage).