Assistant Manager Branch Operations

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Business Descriptor:

We are currently seeking an experienced professional to join The Global Asset Management team. 

Principal Responsibilities 

• To ensure timely and error free reporting of transactions received at the Investor Service Centre. 

• Manage customer communication effectively in order to have timely resolution 

• Excel in distribution services & investor services with special focus on corporate customers 

• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner 

• Explore and process efficiency suggestions and contribute to achieve customer delight 

• Comply with applicable regulatory requirements on qualifications required for the job profile 

• Contribute to the knowledge management initiative of the customer service team. 

• Contribution to recruitments / contingency / leave planning 

• Ensure compliance to the process manual

• Excel in the monthly reporting process 

Role Requirements / Education Qualifications / Certifications / Experience:

• A good understanding of mutual fund/security markets
• Good verbal and written communication, team and interpersonal skills
• NISM Series V-A mutual fund Distributors certification
• The inclination to work in a client facing role, with a bent of mind for ‘service’
• Ideally a post graduate / minimum 2 plus years of  experience in a  client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage 

Additional Information: 

• A minimum of 12 months in the current post 

• Pro-tip : Familiarity with AI-enabled tools is an advantage.

Link to Careers Site: Click HERE 

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by HSBC Global Asset Management India Private Limited