SR Universal Banker

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

This role is a part of the Premier relationship team and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients.

·         Engage and Discover Customer Needs on Branch Entry

·         Acquire New to Bank customer

·         Deliver Service Excellence

·         Promote digital/CCSS solution to release teller/PRS’s service burden

·         Support the Branch

·         Complete simple retail sales

·         Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk

To be successful in the role, you should meet the following requirements:

1.  Knowledge & Experience  

·       Bachelor's degree or equivalent experience

·       At least half years’ experience in HSBC WPB roles

·       Strong communication, client focus and influencing skills

·       Sound knowledge of HSBC product and services, esp. digital channel knowledge

·       High potential to be in a sales role within half years

·       Result driven and able to work under pressure

·       Local regulatory & license requirements

·       Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment

·       Able to communicate well in English and local languages

2.  Accreditations 

·       Attain appropriate professional and regulatory qualifications as required by market

·       Attain any internal standards as required by HBCN