Client Analytics Manager

• People Responsibility: N
• Reports To: VP Client Analytics
• Job content
  • Analyze banking data across customer, transaction, deposit, investment, and product domains to support business strategy and decision-making
  • Develop, execute, and monitor MIS reports, dashboards, and automated reporting workflows to ensure timely and accurate delivery
  • Support business and marketing initiatves through ad-hoc analysis, campaign tracking, and customer behavior insights
  • Drive customer-centric initiatives by leveraging analytics to identify growth opportunities and business issues
  • Collaborate with stakeholders to translate business requirements into date queries, reports, and actional insights

Skills Requirement

• Bachelor’s degree or above in Statistics, Computer Science, Mathematics, or related disciplines 
• Posses relevant experience in data analysis, reporting, MIS, or dashboard development
• Hands-on experience with SAS, SQL, or Python, and working with large-scale databases or data warehouses
• Solid understanding of banking and financial products, including wealth, deposits, loans and cards
• Experience in customer analytics, segmentation, or campaign performance analysis
• Familiar with BI tools such as Power BI, Tableau, or Qlik
• Strong interpersonal and communication skills, with the ability to translate data insights into clear, actionable recommendations for non-technical stakeholders
• Fluent in both Chinese and English
• Exposure to AI / ML use cases is a plus
• Experience in integrating external open-source data with internal banking data to develop analytical use cases and business application is a plus