Client Analytics Manager
HSBC<Job Summary>
International Wealth and Premier Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
- People Responsibility: N
- Reports To: VP Client Analytics
- Job content
- Analyze banking data across customer, transaction, deposit, investment, and product domains to support business strategy and decision-making
- Develop, execute, and monitor MIS reports, dashboards, and automated reporting workflows to ensure timely and accurate delivery
- Support business and marketing initiatves through ad-hoc analysis, campaign tracking, and customer behavior insights
- Drive customer-centric initiatives by leveraging analytics to identify growth opportunities and business issues
- Collaborate with stakeholders to translate business requirements into date queries, reports, and actional insights
<Skills Requirement>
- Bachelor’s degree or above in Statistics, Computer Science, Mathematics, or related disciplines
- Posses relevant experience in data analysis, reporting, MIS, or dashboard development
- Hands-on experience with SAS, SQL, or Python, and working with large-scale databases or data warehouses
- Solid understanding of banking and financial products, including wealth, deposits, loans and cards
- Experience in customer analytics, segmentation, or campaign performance analysis
- Familiar with BI tools such as Power BI, Tableau, or Qlik
- Strong interpersonal and communication skills, with the ability to translate data insights into clear, actionable recommendations for non-technical stakeholders
- Fluent in both Chinese and English
- Exposure to AI / ML use cases is a plus
- Experience in integrating external open-source data with internal banking data to develop analytical use cases and business application is a plus
※ Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.