Senior Project Manager, Client Connectivity
HSBCGCB 4
We are currently seeking a high calibre professional to join our team as a Senior Project Manager, Client Connectivity.
In this role you will:
- Lead end-to-end onboarding and integration projects across HSBC’s digital channels and payments/liquidity solutions, delivering a seamless client experience and accelerating time-to-revenue for strategic clients.
- Run client technical workshops to define requirements, integration approach, testing strategy and cutover readiness aligned to client automation goals.
- Own project governance (plan, RAID, dependencies, milestones) and proactively remove or escalate blockers to protect delivery and client outcomes.
- Act as the primary client point of contact post-sales, managing expectations and ensuring services operate as agreed before project closure.
- Coordinate delivery across global stakeholders (Sales/Coverage, Client Service, Product, IT, Operations, Legal) and provide clear status reporting to senior stakeholders.
- Drive continuous improvement in onboarding (process simplification, documentation efficiency) to reduce friction and improve NPS.
- Provide structured feedback to Product on client requirements and market insights; support pilots of new GPS products/services where required.
- Maintain awareness of payments technology and regulatory change to strengthen solutioning and issue resolution; represent HSBC externally at selected industry forums as needed.
- Coach and support junior team members and act as an escalation point for complex delivery issues.
To be successful you will need:
- Proven delivery of multiple concurrent, complex client implementations (ideally multi-country) in payments/treasury connectivity.
- Strong knowledge of payments and liquidity products and integration methods (API, H2H, SWIFT connectivity, digital channel onboarding).
- Excellent stakeholder management and client-facing communication skills, including senior-level governance.
- Strong prioritisation and execution under pressure, with a track record of improving delivery efficiency and client experience.
- Project management qualification and/or equivalent experience; familiarity with design thinking is a plus.
Opening up a world of opportunity
www.hsbc.com/careers
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