Assistant Director,Fraud Product Manager

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HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Director, Fraud Product Manager.

In this role, you will:

• Lead end-to-end program management for digital fraud initiatives. Develop and maintain detailed project plans, ensuring timely execution and delivery of milestones.Own and prioritise the product roadmap for digital fraud detection and prevention capabilities.
• Collaborate with IT teams to design, architect and support implementation of fraud detection systems tailored to digital fraud risks (e.g., scams, ATO/ACTO, mule activity, digital payments and online journeys).
• Act as the primary point of contact for stakeholders, providing regular updates on project progress and addressing concerns.Build and maintain strong relationships with cross-functional teams.
• Provide regular updates to stakeholders, addressing concerns and ensuring transparency in project progress. Help define product requirements and work with teams like engineering and design to build digital fraud prevention tools.
• Test products, gather feedback, and suggest improvements. Ensure timely delivery of product features and enhancements, keeping stakeholders informed of progress and addressing roadblocks proactively. Research industry trends and new technologies to find ways to improve our products.
• Look at what competitors are doing and share ideas with the team. Learn about Generative AI and other tools and help figure out how they can be used in digital fraud detection, scam prevention and customer protection.
• Work with data science teams to analyse digital fraud patterns and improve our products. Work closely with senior product managers and other departments to support product goals.
• Prepare reports and presentations to share updates and findings. Maintain a strong focus on delivering high-quality solutions within agreed timelines, ensuring alignment with business objectives and customer experience across digital channels.
• Build and maintain strong working relationships with key stakeholders across all levels. Manage one or more clients from regions having different time zones, regulatory environment, and maturity of business, data & systems. Mentor new joiners and support them in their day-to-day deliveries. Actively contribute to monitoring and reporting of progress, issues, dependencies and risks to Program Management, internal stakeholders and/or steering committees.

To be successful you will:

• Good experience in program/product management, with a focus on digital fraud. Proven expertise in digital fraud strategies, technologies, and controls, with hands-on experience in implementing fraud solutions.
• Strong knowledge of fraud prevention and detection technologies, tools, and best practices, particularly for digital channels and payments. Familiarity with fraud risk management frameworks and regulatory compliance requirements, including considerations relevant to digital fraud, scams and customer protection.
• Developing, implementing and maintaining data-driven solutions to assist IWPB businesses in achieving profit and growth targets. Effectively project managing teams and stakeholders.
• Exceeding stakeholders’ and customers’ expectations by delivering innovative and accurate results. Building and maintaining strong working relationships with key stakeholders across all levels.
• Deliver the FCS Decision Optimisation programme objectives related to development and implementation of Machine Learning models, access to new external data and improvement of digital fraud decisioning through processing, turnaround time etc.
• Managing an array of projects, working with a team of Analysts for the project delivery. Work scope will be around digital fraud portfolio management across various markets.
• Primary work delivery will be focused around solutions for implementing digital fraud management tools & strategies. There will also be opportunities to gain exposure into other areas of fraud management & systems.

Functional Knowledge (amended for Digital Fraud)

• Min. 10+ years of relevant experience. Bachelor’s or master’s degree from reputed university with STEM specialisation. Understand fraud vectors/mechanisms (e.g., scams, ATO/ACTO, social engineering, mule activity, digital payments fraud, ID theft, card-not-present/e-commerce fraud), detection techniques (analytical & operational) with regulatory implications.
• Uses KPIs, fraud rates & FP to make prioritisation decisions and conduct post-deployment impact assessment. Fraud product knowledge (Feedzai/ Experian/ RSA/ SASEFM/ SASID/ BIOCATCH/ TMX – desirable but not mandatory).
• Knowledge and understanding of financial-services/retail banking operations, with emphasis on digital journeys and customer authentication/authorisation flows. Exposure to Banking Analytics or equivalent experience in Business, Finance or related field.
• Experience with Agile/iterative process in the context of project tracking and reporting. Exposure to JIRA/Confluence for project management activity. Experience with a Consulting organisation and practices and Program/Project Management.
• Knowledge of Cloud Computing (AWS, GCP), Data Modelling is a plus. Strong communication, stakeholder management, presentation and interpersonal skills. Strong analytical skills with business analysis aptitude.
• Experience in running Global Offshore R&A team and a proven track record in establishing a high performance and efficient Data & Information Management unit.
• Relevant Agile PMPO certification will be desirable. Proven ability to work with senior stakeholders and business sponsors. Relevant Agile PMPO/CBAP/CISO/SAFe Agilist certification will be desirable but not mandatory

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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