Global Support Executive

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Support Executive.

In this role, you will:

• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Timely and targeted completion of all the requests in accordance 
• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.
• Conduct in-depth research to resolve discrepancies to satisfaction of all parties and within established procedures and regulatory guidelines.
• Disseminate relevant account details to Front Office Managers in concise, timely fashion when requested. Ensure Prompt and accurate resolution of any reconciliation breaks.
• Effectively Reply and attend to enquiries/feedback for internal/external clients. Ensure compliance with Policies and Procedures and established guidelines and procedures.
• Independently and effectively Represent the bank in a professional manner whilst following up with various stakeholders.
• Ensure all enquiries are handled appropriately within assigned authority levels and escalate other enquiries to appropriate parties.

To be successful you will:

• Communication – the ability to communicate and understand complex issues.
• Analysis/strategy – the ability to analyse complex issues and identify / assess the long-term, strategic implications for the Bank and its customers.
• Proactively manage customer experience by:
• Reduction of repeat errors and incidents by displaying continuous improvement.
• Submit customer journey improvement ideas on Idea HUB/other platforms.
• Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) as applicable for the Business / Function 
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.'
• Implement the Group Compliance Policy as applicable to your role in conjunction with the relevant laws, rules, and codes with which the business has to comply within the country you reside and in relation to the countries migrating work to assigned Global Service Centre(GSC).
• To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies. 
• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***