VP, Retail Product Governance and Process
HSBC
GCB 5
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high calibre professional to join our team as a VP, Retail Product Governance and Process.
In this role you will:
- Implement, maintain and continuously improve assigned Retail Product processes and their interactions with adjacent processes
- Define/design processes, including mapping links, dependencies, controls and hand-offs across teams
- Assess end-to-end (upstream/downstream) impacts of process changes to meet local/Group regulatory and business requirements
- Ensure regulatory changes (local and global) are interpreted correctly and embedded into WPB Retail Product processes in consultation with stakeholders and risk stewards
- Maintain the central process depository for Retail Products, ensuring version control, approvals, and a clear audit trail
- Drive process improvements based on identified risks, control gaps, client impact and operational opportunities
- Resolve issues, prevent recurrence, and escalate material risks/issues to the Head of Retail Product Governance, Control & Process as appropriate
- Ensure adherence to HSBC policies, procedures and control requirements; raise concerns promptly via agreed escalation routes
- Provide oversight to ensure Retail Product process design and delivery align with compliance and business risk requirements
- Identify, document and escalate product-related control incidents and breaches
- Analyse incidents by root cause and control deficiencies; track distribution and trends
- Identify common themes and partner with stakeholders to implement appropriate control interventions
- Track and drive closure of remedial actions within agreed timelines; evidence completion for governance and audit purposes
- Role-model HSBC values and contribute to a collaborative, inclusive working environment
- Take responsibility for performance expectations, mandatory training completion and ongoing development
- Share knowledge and good practice to strengthen team capability and consistency across Retail Products
To be successful you will need:
- Experience in retail banking (product, governance, operations, risk/control, or process management)
- Core skills: Strong critical thinking and analytical capability; able to assess end-to-end impacts and identify control implications
- Stakeholder management: Proven ability to influence and coordinate across multiple functions and senior stakeholders
- Governance discipline: Strong documentation, audit trail, and process control mindset; comfortable working with regulatory change and risk stewards
- Communication: Clear, structured communication and ability to translate regulatory/business requirements into practical process outcomes
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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