金融服务专员 - 电话客服组

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CCSS Representative II.

Principal responsibilities

Impact on the Business

• Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
• Delivers what is promised in line with customer expectations。
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products。

• 日常工作包括通过电话联系客户或相关部门获取资料信息，进行客户筛选及风险评估；
• 建立与保持良好的客户关系并改善客户服务质素；
• 按规定时间完成分配的任务，紧跟公司程序监控工作流程。

Requirements

• Must have education standard to at least high school diploma and be of a legal working age
• Must be proficient in language(s) required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy
• 大学本科以上及1年以上金融或会计相关工作经验;
• 熟悉金融工具或投资相关的产品和术语以及基金的运营服务;
• 具备良好的中英文阅读及写作能力;
• 掌握基本的计算机技能（例如微软办公软件），打字速度快;
• 口齿清晰，粤语，普通话及英语流利，有较强的沟通能力;
• 能对客户的疑难问题展开调查并解决，或根据情况提出合理方案，向客户提供专业及优质的服务;
• 恪守汇丰集团的合规要求和环球标准，具备高度责任感。

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.