Technical Asst Mgr

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technical Assistant Manager – Cash and Liquidity Management, Market Operations.

In this role, you will:

• Provide best in class Cash & Liquidity Management funding process
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Working as a cohesive team member, working in a supportive team environment driven by people centric values.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• To drive the implementation of Group Compliance Policy in conjunction with financial regulators to which the trade and reconciliations are based.
• Understand Management Information requirements and produce Weekly and Monthly MI reports for Management.
• Ensure escalation procedure is being observed and any unresolved issues are escalated to Manager in a timely manner. 100% Compliance with DIMS during desk review.
• Ensure knowledge retention in the team by reinforcing risk and control concepts through continuous staff training and mentoring.
• Management Information (MI) - maintain agreed MI data and communicate it accurately with supporting statistics/reports/dashboards and within agreed timeframe
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction, most importantly to the Front Office.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer. Appropriate measures are taken to improve quality and prevent recurrence.
• Actively participate in 360 degrees, working group, BAU meeting and appropriate forums     
• Provide feedback to AVP on possible client engagement initiatives.                     
• Periodical MI submitted accurately and in line with customer and business needs.
• Consistently monitor client engagement across teams and establish good working relationship across departments. Lead the bi-monthly call with stakeholders and quality issues.
• Encourage and monitor team member to consistently maintain a high level of customer service
• To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
• To provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
• To create a robust team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals.

To be successful in this role, you should meet the following requirements:

• A degree in banking / financial / management / business administration / accounting exposure
• A working knowledge of Global Markets processes and trade lifecycle
• A working knowledge of regulatory reporting would be advantageous

• Sound knowledge and understanding of the Nostros Funding process and CMS Systems
• Strong understanding of MI reports

• Ideally 2+ years tenure within an Investment Banking Operations environment, exposure to Cash Management, Cash Services Operations and/or FX Operations functions

• Good knowledge and understanding of Nostros Funding Process, Payment and Foreign Exchange.
• Ideally 3+ years tenure within Global Banking and Market Operations environment or Payment.
• Possess knowledge on MS Office and with good numerical and analytical
• Abilty to manage good relationships across mutiple business lines and GBM Hubs
• Ability to problem solve, articulate requirements and implement change .
• Strong leadership and teamwork skills
• Strong written and verbal communication skills
• Hitting Repeating Deadlines to a high standard – self disciplined and organised
• Attention to Detail, self audit of own work
• Escalation – ability to recognise when a task should be escalated and following through to ensure management are aware
• Resilience and Drive
• Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed. Nature of business is such that any error committed exposes the Group to risk of loss.
• Requires ability to creatively resolve issues arising on a day-to-day basis, with an overriding view of minimizing any loss arising.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

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Issued by HSBC HDPP