IWPB Client Services Digital Programme Manager

GCB 4

We are currently seeking a high calibre professional to join our team as a IWPB Client Services Digital Programme Manager

In this role you will:

Collaborative Planning and Delivery:

• Work closely with delivery partners on programme planning, solution design, and estimation. Bring together cross-functional delivery and business teams, actively managing dependencies across projects, programmes, and business units. Maintain and prioirtise a global backlog ensuring technology delivers against OKRs

Agile Implementation:

• Drive and manage the implementation of global tactical and strategic Client Services initiatives using Agile methodologies. Coordinate delivery across regions, global teams, and external suppliers to ensure successful outcomes.

Innovation and Optimisation:

• Identify and maximise opportunities to leverage innovative solutions—including AI and data analytics—to enhance customer experience, improve data gathering, and optimise processes, ensuring regulatory compliance.

Continuous Improvement:

• Apply analytical and critical thinking to current and planned initiatives, ensuring a culture of continuous improvement and value delivery.

Stakeholder Engagement:

• Engage and influence large, diverse stakeholder groups with competing priorities. Build and maintain effective relationships with peers and stakeholders.

Change Management:

• Manage change across a matrixed, global organisation, ensuring flexibility and sound judgement for ad-hoc decision making.

To be successful you will need:

Essential

• Broad knowledge or experience of Financial Crime Risk Management and CDD
• Proven ability to engage and influence large, diverse stakeholder groups
• Capacity to process and synthesise high volumes of complex information
• Lateral, creative thinker with strong problem-solving and analytical skills
• Demonstrated management capability to coordinate and direct cross-functional teams
• Excellent communication skills
• Flexibility and sound judgement for ad-hoc decision making
• Solid experience managing change across a matrixed, global organisation
• Strong working knowledge of Change Frameworks and Agile methodologies (e.g., Confluence, JIRA)

Desirable:

• Experience in the practical application of financial crime policies and procedures
• Understanding and experience of Enterprise-wide Risk Frameworks

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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