SVP and Head of Client Connectivity

Functional Description

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efciently with dedicated in- country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.

People responsibility: Yes

Report to: Head of GPS, Taiwan

Role Purpose

Plan, lead, and manage all aspects of implementation, including technical, of large scaledomestic and regional payments solutions for customers in Taiwan as well as solutions involving other GPS countries to ensure solutions are delivered professing professionally and in a coordinated manner. The role is reApplysponsible for the delivery of post-sales support to corporate clients, across a full range ofFeedback Global Payment Solutions products.

Job Content

·  Communicate with stakeholders at a country, regional and global level; ensure effective internal and external communication and sharing of project (client change and internal capability delivery) status, risks and issues. Serve as liaison between Sales and Client Service, and other stakeholders including: Risk, Legal and other CIB businesses.
·  Leverage client feedback and act as voice of the customer to shape continuous onboarding and digital channel improvements as well as client proposition and new product development activity. Support regional participation in global documentation, client onboarding and channel capability/development projects.  
·  Act as a role model for client centricity and collaboration across all functions within the CIB organization; lead efforts to position HSBC as the world’s best client connectivity bank.
·  Be accountable for establishing opportunities for improvement of the client connectivity in the region, across implementation, integration, documentation and channels. Proactively enhance, drive and execute guidelines, processes, tools and methodology in line with global standards to deliver customer value, maximizing revenues, cost savings and efficiency. 
·  Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy.  The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
·  Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training.
·  Proven, progressive Global Payments and Cash Management experience within product or digital management and client facing roles, including a track record managing teams.
·  Excellent knowledge and direct experience of project management disciplines and client connectivity and treasury system technology. Knowledge of the product lifecycle and market management, with demonstrated experience commercialising new capabilities in market successfully. 

Skills Requirements

·  Bachelor/Master degree, major in business and related areas
·  Proven, progressive Global Payments and Cash Management experience within product or digital management and client facing roles, including a track record managing teams.
·  Strong leadership and communications, experience engaging with second line risk teams on audits and regulatory requirements. Ability to interpret regulation into product requirements and identify impacts.
·  Excellent knowledge and direct experience of project management disciplines and client connectivity and treasury system technology. Knowledge of the product lifecycle and market management, with demonstrated experience commercialising new capabilities in market successfully. 
·  Change agent with a good track record of implementing organizational, procedural, technology and people transformation initiatives.

License

Internal Control & Internal Audit 銀行內稽內控and FSE (金融常識與道德)