Fulfillment Manager

Primary point of contact for inbound new product requests for your assigned region Engage with global clients and key stakeholders to provide product knowledge and functionality for your assigned region Support Fulfilment team members locally and globally as senior point of escalation in market Accountable for the quality of query management and transactional interactions for their portfolio of clients. Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed. Accountability for client escalations; business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects. Coordinate remediation of issues and communication to clients/internal stakeholders. Collaborate with Implementation and Relationship Banking teams to follow up on client requests and ensure smooth onboarding and ongoing service delivery. Create compelling and engaging materials tailored to client needs. Point person to manage fulfilment of client-initiated requests focused on existing business retention across the full range of cash management services Oversee local client-initiated projects; facilitate local completion of global/regional client-initiated projects. Engage with global/regional counterparts for maintenance requests, client queries and escalations. Identify and action red flags before they become client-identified issues. The role holder must have a thorough understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks Continuously adapt to balance and prioritize different demands of their portfolio while managing requirements from multiple stakeholders Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Essential Strong knowledge of global cash management and clearing services, products, and techniques. Ability to understand a customer's business and the fundamentals of running a business. Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc. Ability to learn and use a variety of HSBC technology platforms to support internal and client projects Experience of working in an International Global Banking environment Work closely with GPS Product, Liquidity, Client Implementation and Integration partners to ensure deals are transitioned smoothly and revenues are realized Ensure clients are proactively advised of cash management market developments/trends and regulatory changes