Business Learning and Development Manager

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth & Premier Banking (IWPB) leverages HSBC’s global wealth and premier banking expertise and capabilities to deliver a broad range of world-class wealth banking solutions to customers. IWPB is ideally placed to serve the increasing numbers of affluent and high net-worth customers – especially those with international banking needs who seek new investment opportunities to help them to protect and grow their wealth.

We are currently seeking an experienced professional to join this team in the role of Business Learning & Development Maanager.

Responsibilities:

Impact on the Business

1. Develop and execute the Distribution Learning & Development that aligned with business goals and regulatory priorities.
2. Design the distribution channel learning framework through staff learning analysis gap, performance insights, and workforce planning.
3. Lead and coordinate induction and onboarding training for all new joiners, including scheduling and coordinating training across channels and branches.
4. Ensuring new joiners complete mandatory/role-specific training within required timelines.
5. Tracking completion, assessing readiness, and reporting progress to business leaders.
6. Ensure licensing requirements such as investment and insurance products, including exam management, CPD requirements, renewals, and reporting.
7. Design and deliver learning programmes to uplift productivity, sales capability, and service standards.
8. Manage learning & training budget, and training vendor performance.

Customers / Stakeholders

1. Engage business leaders, HR Learning and Talent Development, Branch Managers and Wealth Specialist to collaborate on capability development and licensing requirements.
2. Work with Sales Management to identify  areas for development and growth.
3. Provide advisory on licensing prerequisites for new roles, onboarding, and career progression.
4. Maintain strong relationships with regulatory bodies, exam providers, and training vendors.
5. Ensure Learning and Development and licensing processes meet business needs, regulatory expectations, and service standards.

Leadership & Teamwork

1. Ensure team members understand regulatory requirements for training and licensing.
2. Promote a culture of continuous learning, high performance, and operational discipline.
3. Collaborate with Risk, Compliance, HR, Wealth Specialists, and branch operations to ensure alignment.

Operational Effectiveness & Control

1. Oversee accurate and up-to-date training records, licensing data, CPD hours, and audit documentation.
2. Implement governance for training materials, licensing documentation, and exam processes.
3. Monitor licensing expiry dates and ensure proactive renewal.
4. Ensure compliance with internal and regulatory audit requirements.
5. Maintain updated SOPs for licensing and training operations.
6. Accountable the “Fit and Proper” criteria as set out in BNM Guidelines on Investor Protection, ensure timely updates, exceptional reporting and corrective actions are implemented with zero audit findings.
7. Conduct annual review and periodic assessment of all training programmes, learning materials, competency framework and licensing requirements to ensure relevance, regulatory compliance, and alignment with business strategies. 

Qualifications:

• Bachelor Degree and above with minimum 3 to 5 years’ experience in the field of Learning and Development
• Strong analytical skill to design the learning and training framework and deliver quality outcomes. 
• Excellent training capabilities, experience in IWPB frontline is a plus
• Independent team-worker and agile in behavior and mind-set
• Good communication and relationship management skills
• Proven ability to work under pressure within demanding timelines
• Demonstrate strong alignment with HSBC values and embedding the values in day-to-day behaviors and decision making
• Passion on people’s growth and development.
• Advanced levels of presentation skills using different platforms.
• Ability to create, manage and see through individual development plans.

Opening up a world of opportunity

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad