Senior Associate - Employee Workplace Solutions
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Business Description:
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
Principal Responsibilities:
- Identify and acquire New-to-Bank (NTB) overseas Indian (OI) opportunities from both new and existing corporate clients, consistently achieving OI NTB targets as defined in the Customer Strategic Plan (CSP).
- Ensure full compliance with the bank’s Know Your Customer (KYC) and Anti-Money Laundering (AML) policies and regulatory requirements at all times.
- Plan and execute localized marketing events and promotional activities in collaboration with internal marketing and support teams such as INM MKT to generate business leads within the designated catchment area.
- Collaborate proactively with Branch Banking, Commercial Banking, and Corporate Salary team (CEB) teams to identify cross-functional business development opportunities and drive revenue growth.
- Maintain timely and accurate call reports, client interaction records, and business management information systems (MIS) as required by internal policies.
- Respond to GCEP (Global Client Experience Program) complaints with urgency and professionalism, ensuring issues are resolved to the customer’s satisfaction.
- Consistently deliver fair outcomes for customers while upholding personal and professional conduct that supports the integrity, transparency, and orderly operation of financial markets.
Requirements:
- Minimum of a Bachelor’s degree or equivalent from a recognized institution.
- Strong interpersonal and communication skills.
- Demonstrated ability to build and manage client relationships.
- Knowledge of banking products, services, and regulatory requirements is an advantage.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India