Subject Matter Expert - ISSUER SERVICES

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Subject Matter Expert - ISSUER SERVICES 

In this role, you will:

• Contribution towards sustainable savings in relation to Process Efficiencies. Supporting each global product on a regional basis by function or market. To plan for standardization of ISV processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• The role holder is expected to spend 100% of the time in operations. The role holder is primarily expected to perform reviewer’s role and work towards improving the quality of the process. However, depending on the process requirement, individual will also be expected to perform Inputter’s role.
• Supporting Corporate Trust & Loan Agency, covering US, Europe, MENAT and APAC for multiple clients. Establish and maintain effective relationship with customer, business areas, ICSD’s and identify areas of service improvements. Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Deputize the line manager in his / her absence and manage team / deliverables effectively. Responsible for coordinating and implementation of process improvement initiatives; deliver process training to build a strong bench of technically strong cross trained team members.
• Be aware of all the errors and issues within the team; demonstrate collaborative approach to seek inputs from all team members and implementation of controls to avoid re-occurrence. Constructive feedback sharing with team members to uplift the quality and accuracy of the process.
• Coordinate with team to ensure UAT testing is completed within agreed deadlines. Demonstrate ownership and accountability to manage BAU deliverables. Execute cross training plan to build a strong bench of technically strong cross trained team members. Motivate and develop team members and subordinate to meet business objectives.
• Ensure that OJT (On the Job) training for new joiner is conducted as per the plan, feedback is shared regularly with trainee and manager; escalation reporting is done on a timely manner..
• Ensure escalation process is in place and is effective. Issues / problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• Be adherent to the audit standards of the group and compliant to all the policies and procedures. Nil breaches in all group and risk policy. Audit, CCO and Compliance reviews rated as 'satisfactory'.
• Driving awareness within team of any new policy, procedures or code that needs adherence. Ensure completion of all mandatory training on time. Timely and accurate publishing of MI/Reports

To be successful you will:

• Degree in finance and accounting and/or related qualifications and/or relevant work experience.
• Excellent knowledge in accounting principles and fundamentals of accounting. Basic knowledge of Custody, Depository, Capital Markets and Financial Instruments, Excellent knowledge of MS Office, with good numerical and analytical skills. 
• Effective Time Management and ability to multi task work and priorities to meet defined deadlines. Able to deliver under challenging environment with tight timelines, and ability to build excellent rapport and working relationship with other departments and jurisdiction; thus ensuring smooth operations.
• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skillsAbility to learn quickly and transfers knowledge appropriately
• Proactive in implementing and driving solutions. Should have demonstrated behavior in line with HSBC values
• Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators. Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
• Responsible for the implementation of Group Compliance Policy as is applicable to this role.
• Prior work experience or academic background in any of the below listed product line would be preferred: Corporate Trust / Bond Issuance, Syndicated Loan Operations
• Additional qualifications in finance or accounting i.e. CA/CFA/MBA/CS/ICWA etc. would be preferred.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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