Manager Operations - Transfer Agency

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations – Transfer Agency.

In this role, you will:

• Role is for the position of Operations Manager in Transfer Agency AML KYC Team in the capacity of an individual contributor or People manager and requirement is to ensure high quality service to the Client ensuring that risks are minimized, and profit is maximized through effective management of costs/resources. Role expectation is also to ensure that process and procedures are continually reviewed, improved, the changes are communicated and implemented effectively. The job also entails checking internal audits and measures undertaken and regularly reviewed to maintain quality and productivity at the optimum level.
• Circa 50% to 100% of time spent managing people / direct and indirect reports. Circa 50%-90% of time spent in processing / technical aspects of the process (as outlined below). Lead User Acceptance Testing for the business (as and when required). Lead Projects for both Onshore and GSC (based on business objectives, targets and requirement).
• Regular liaison with Onshore teams. Manage transformation and growth. This role operates in a highly complex and time critical environment and is required to be involved in processing activities, which includes (but not limited to): Checking transactions and activities (depending on business requirement). Various Investigations and escalations from Client. Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary).
• Management Information Reporting, Business specifications for this role outlined below: Product Range / functions would include AML KYC Investor onboarding, Transaction monitoring, Negative news screening to name a few. 100% involvement in & ownership of process and technical aspects of the business. Responsibilities depending upon jurisdiction catered to and serviced out of the location(s)

• Flexibility in terms of shift timing to manage multiple jurisdictions & business requirements. Establish and maintain effective relationship with the Onshore and other stakeholders and identify areas of service improvements. Supporting Transfer Agency Function for multiple jurisdictions.

• Ensure regular and timely interaction with all stakeholders – namely country office teams, NFRO, Product, IT, GPD, AML/FCC Compliance teams, MLRO. Perform Customer Due Diligence (CDD) by collecting and verifying identity documents (e.g., government IDs, proof of address, incorporation certificates) for new mutual fund investors. Verify the legal status of corporate entities and identify Ultimate Beneficial Owners (UBOs) to ensure transparency in ownership structures.
• Analyse investor risk profiles based on geography, industry, and transaction patterns. Enhanced Due Diligence (EDD) & Risk Assessment. Execute Enhanced Due Diligence (EDD) for high-risk investors, including Politically Exposed Persons (PEPs) and those from high-risk jurisdictions. Investigate and validate the Source of Funds (SoF) and Source of Wealth (SoW) to ensure investment capital is from legitimate origins.

• Given the criticality of the process, transactional volumes, and value of the business overall, this role requires the job holder to execute transactions swiftly and accurately, adhering to the process and FIM guidelines to ensure nil impact to the business. Any exceptions, failures, inaccuracies, or delays could potentially result in any of the following impacts. Financial Loss, Regulatory Impact, Reputational Damage, Audit Findings / FIM/GMP Breach, Increased Operational Risk.

To be successful, you will:

• A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualifications, not a bar provided aspirations are commensurate with the position. AML KYC and relevant risk certifications. Relevant certification from CISI – Chartered Institute for Securities and Investment Certifications.

• Minimum 5-7 years of Experience in Securities processing environment on AML KYC processes.  Possess relevant Securities background and industry knowledge. Possesses at least 24 months of Securities experience and Transfer Agency Operations AML KYC (this is a mandatory requirement)

• Prior experience in Transfer Agency covering processes like Registration, Dealing, Payments & Reconciliation. Understanding of Financial Market and Mutual/ Hedge Fund operations desirable.

• Ability to speak and understand English fluently, writes business letters and reports, good conversational / telephone skills, excellent knowledge of AML KYC and associated risks such as Sanctions. Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections.
• Production management skills and ability to initiate process improvements. Strong leadership skills are evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting. Initiate cost control measures by achieving resource efficiency and managing overheads.
• Evidence of process management skills with an ability to initiate process improvements. Evidence of very good prioritizing, planning, and organizing skills. Ability to effectively communicate and implement group policies and procedures. Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Ability to manage and develop a team staff across a diverse range of processes within an operational environment. Ability to maintain control, direction, and motivation of staff in an ever-changing environment.
• Proven experience in change and problem-solving management. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development. A positive self-starter.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***