General Banking Officer

Key Accountabilities / Impact on Business

• Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
• Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
• Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
• Collect market intelligence, & report customer feedback, usage, receptiveness etc.
• Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
• Complete the data entry and the processing of documents on new business intakes received.
• Providing consistent high level service delivery and efficiency to Premier and general banking customers.
• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
• Assist in driving the Bank’s value and build a customer centric and risk adverse culture
• Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
• Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Experience, Skills and Qualification

• Customer service focused mindset
• Prior banking industry experience would be preferable
• Fluent in spoken and written in English, Chinese and Putonghua
• Good communication and interpersonal skills
• Aspired to develop your career in sales and servicing roles at retail branches