AVP - Insurance Specialist - West

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join the WPB team.

AVP Insurance Specialist (IWPB)

Role details

• Job Title: AVP – Insurance Specialist
• Job Family/Sub-family: Sales / Sales Services
• Vetting: Standard
• Business Area: International Wealth & Premier Banking (IWPB)
• Group Job Code: J0451
• Global Band: 6
• Location: Mumbai

Job Purpose

The Premier proposition is a strategic priority for HSBC. The Product Expert (Insurance) is a specialist role within IWPB, focused on insurance sales by fulfilling clients’ protection needs.

The role works in close partnership with Premier Relationship Managers (PRMs) and branch/service colleagues to:

• identify protection gaps using a needs-based approach,
• recommend suitable insurance solutions,
• enable simplified insurance journeys to improve conversion and client experience.

Targets are rolled up across the aligned channels, primarily:

• Branch Premier RM Channel, and
• Service Channel (supporting simplified journeys and fulfilment).

Principal Accountabilities

Impact on the Business / Function

• Drive insurance outcomes by supporting PRMs and channels to convert identified protection needs into appropriate solutions.
• Strengthen HSBC’s position as a leading wealth and protection provider through deep product expertise and client-centric delivery.
• Support PRMs to deepen and grow client relationships through needs discovery, solution structuring and technical support.
• Conduct protection/portfolio reviews with PRMs (as appropriate), assess suitability and help manage risks and opportunities.
• Support adoption of simplified journeys, tools and process improvements; contribute to product launches where relevant.
• Coach PRMs and teams to improve product knowledge, sales effectiveness and quality.

Customers / Stakeholders

• Communicate clearly with clients on insurance solutions, including benefits, costs, key exclusions, risks and suitability.
• Support client education sessions/events to improve understanding of protection planning (as required).
• Work with Wealth Development, HSBC Insurance and relevant product partners to improve client outcomes and service quality.
• Provide structured feedback from PRMs/clients to help improve products, journeys and servicing.
• Apply market and channel intelligence to identify competitive gaps, service issues and opportunities.

Leadership & Teamwork

• Operate as a strong team partner to PRMs and channel colleagues; deploy time strategically and commercially.
• Partner with Sales Managers/Wealth leadership to manage product-specific needs and portfolio risks.
• Act as an ambassador for HSBC with high professional standards and consistent values-based behaviour.

Operational Effectiveness & Control

• Ensure recommendations and sales activity follow the needs-based sales process and meet suitability requirements.
• Ensure all processes and procedures are accurate and in accordance with IWPB policy standards and local regulatory requirements.
• Comply with local regulations across sales processes, client correspondence, financial promotions, administration and complaint handling.
• Complete and maintain required licensing / T&C standards; agree and deliver development plans with the line manager.

Role Context / Job Dimensions

• Specialist, client-facing role with no direct reports.
• Scope is reflected in the overall insurance outcomes/portfolio growth of the PRMs/channels aligned.
• Complexity driven by client needs, product structures and regulatory requirements.
• Financial targets reflect the aggregated performance of the supported channels/PRMs.

Mandatory Requirements (Certifications, Qualifications & Experience)

• IRDAI Certification – Mandatory (as applicable to the market and role requirements).
• 3–5 years’ experience in a similar role or in insurance selling (protection-focused), preferably within banking/wealth or a comparable distribution model.
• Attain/maintain any additional professional or internal standards required

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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