Manager,Regional Collections Analytics

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Fraud Operations Analytics.

In this role, you will:

• Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution, Productivity, Capacity Planning, SLA work and operation cost in tandem for efficiency. Prepare workforce and capacity summary for management reviews.
• Act as an SME/consultant on analytical solutioning for the business problem at hand for multiple businesses/regions. Data management and governance using state-of-the-art methods.
• Create new tools and methodologies and develop recommendations to solve complex analytical problems using various techniques including Machine Learning and Artificial Intelligence.
• Develop forecasting models and framework to improve forecast accuracy by incorporating historical trends, new drivers and ongoing enhancement to models 
• Partner with the business effectively to drive data driven decisions and generate value.
• Communicate proactively to regional and country stakeholders on issues related to variances, workload or capacity and suggest through remediation action.
• Deliver monthly Governance pack and insights on all KPI and reporting suite.

To be successful you will:

• Graduate or post-graduate degree in quantitative disciplines (Statistics, Economics, Engineering, Mathematics, Operations Research, Management Science) preferable
• Strong programming knowledge of Statistical Analysis System, Structured Query Language, Python, 2 out of these is must.
• 2-5 years of hands-on exposure to MI & Reporting, Excel, Analytics, Statistical Analysis, Modelling, Predictive Analytics.
• In-depth knowledge and understanding of financial-services/ banking-operations is a must.
• Strong working knowledge on Statistical Analysis concepts and application
• Ability to confidently interact with senior management and communicate and synthesize information in a simple form.
• Besides strong written and verbal communication skills the incumbent is also expected to have strong presentation skills.

You’ll achieve more at HSB

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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