Assistant Data Analytics and CRM Manager - Hang Seng Bank (HK)

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

We are currently seeking a high caliber professional to join our department as Assistant Data Analytics and CRM Manager

Principal responsibilities:

• Accountable for delivering the digital messaging propositions across various legacy and new digital platforms – including but not limited to eDM, SMS, MMS, Push Notifications as well as other future channels/devices
• Providing the best-in-class delivery in digital messaging from initial scoping with business units through to the end-to-end development lifecycle as well as post implementation support and measurement
• The role holder will be a key member of the cross functional delivery teams comprising of participants from business, analytics and data teams that possess a wide range of skills that include and not limited to analysis, market understanding, design, optimization, technology and testing
• The role holder will strive to ensure flawless execution of digital value added messaging and will provide operational insight and offer a pragmatic approach to design, manufacture and deployment of these messages at the most optimal level.
• To collaborate with business and perform hands-on analytics for campaign lead generation as well as tracking
• To understand the business and identify/share business insight from analytics works

Requirements:

• University degree in Statistics, Data and Information Management, Mathematics, Computer Science or other related discipline
• Minimum 2 years' retail banking experience in information and data management
• Strong self-motivation, organization, multi-tasking, problem solving and influencing skills
• Ability to communicate effectively with business, operation and technology teams
• Solid understanding of digital messaging technology (such as SFMC, AEM, etc.)
• Hands-on experience and knowledge in the end-to-end content development lifecycle as well as post implementation support and measurement
• Knowledge and/or experience in SAS, SQL, Tableau/QlikSense, Python, Pega is preferred
• Detail-oriented and zero tolerance on quality/accuracy issue
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

RBW

You’ll achieve more when you join Hang Seng Bank Limited.


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited