MGR - PROCESSING

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of MGR - PROCESSING.

Principal responsibilities

Impact on the Business

• To deliver “superior” customer service by driving operational performance, (meeting SLAs, reducing cost, driving operational efficiency and reducing operational risks).
• Manage GSC/Business Service resources effectively to meet strategic objectives of the business.
• Support and drive effective cross training programmes across GSC/Business Service locations to ensure that process is adequately resourced to meet the demands of the business.

Customers / Stakeholders

• Ensure that the customer is at the heart of everything we do both  personally and as an organisation
• To partner with Global Businesses, Transformation and other stakeholders to drive operational change programmes and have oversight of operational change programmes that impact the Business Service
• To assume overall responsibility for process management and operational integrity of the GSC/Business Service site. 

Teamwork

• Support other Business Service, Transformation and/or other stakeholders in driving operational change programmes.

Operational Effectiveness & Control

• To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
• To continually re-assess the operational risks inherent in the business donor Group companies.
• Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure
• To be aware of the nature of  our customers business/trading patterns and  alert to any out of the ordinary transactions, which should be escalated to Senior Management
• To be fully conversant with FIM, anti money laundering and sanctions  and internal procedures/polices and  regulatory requirements of our business

Requirements

• 5+ years experience in International Trade operations
• Strong International Trade experience and background required, in depth working knowledge of Trade business and industry standards such as UCP/ISBP/ ICC OPINIONS / URR/ URC and the ability to impart such knowledge to their team
• Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal / balance between cost efficiency and service commitment.
• Strong logical thinking and decision making skills with good customer orientation mindset.
• Ability to learn and quickly transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical skills.
• Ability to understand and implement Group risk management.
• Experience/knowledge in process re engineering and production management skills.                                                                 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.