Branch Manager District Branch / B3 / B2 (Cross-boundary) - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution – Branch Network RBW

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. 

We are currently seeking high caliber professionals to join our branch network as Branch Manager (Cross-boundary), reporting to Head of Cross-boundary Banking.

*Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

Principal responsibilities

• Responsible for leading, developing and managing the cross boundary business to ensure achievement of the business objectives
• Ensure delivery of a consistently excellent customer experience
• Ensure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customers
• Accountable for minimizing risk and maximising operational efficiency
• Achieve results by working with the whole business team, local market and wider community
• Play an active role as part of wider area/regional leadership team
• Deliver the business plan including leads/sales prospect management and overall customer experience for cross boundary business
   

Qualifications

• University graduate is preferred
• Proven banking experience with solid exposure to Mainland market segment and have experience in dealing with Mainland clients
• Good communication, interpersonal and problem solving skills
• Strong drive to succeed, with ability to work under pressure
• High proficiency in Mandarin is a MUST.  Good command of Cantonese and English is an advantage
• Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Able to inspire others to achieve their goals/ambitions in a variety of situations
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
   

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme

You’ll achieve more when you join Hang Seng Bank Limited.


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

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Issued by Hang Seng Bank Limited