Content Designer

Key responsibilities

• Write and edit digital content, including copy for user experience (UX) design, microcopy and instructional text in English, Traditional and Simplified Chinese that guides users through our digital products
• Ensure consistency and clarity of language across different platforms, including website, mobile app and other digital interfaces
• Contribute to the development and maintenance of content style guides, shape and adopt the Hang Seng tone of voice 
• Collaborate with UX designers and researchers to provide concise copy on wireframes for usability testing
• Participate in user testing and iterate on copy based on user feedback and data insights
• Quality control and assurance on own and teams’ work, including peer review as required
• Work across multiple projects at the same time and prioritise effectively 

Requirements

• Bachelor degree in Interaction Design, English, Communications, Journalism or a related discipline
• 4+ years of experience in copy editing and/or copywriting, preferably with a focus in UX writing and in FinTech industry
• Excellent command of written Traditional Chinese, Simplified Chinese and English 
• Ability to simplify detailed and complex requirements into concise digital copy that fits well within the UI elements
• Understanding of UX and digital design best practices
• Be open to receiving feedback and constructive criticism
• Ability to clearly and effectively communicate ideas and solutions to stakeholders
• Strong relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• Passionate in AI and its evolving landscape to drive adoption of new technology into workflow.
• Working knowledge in UI/UX Software (Sketch, Photoshop, InDesign, Figma, etc.)
• Passionate about all things UI/UX and other areas of design and innovation
• Good time management and prioritisation of projects and tasks
• Understanding of agile / scrum methodology
• Strong online portfolio available for viewing
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery