Banking Operations Clerk

Group Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.

People responsibility: N
Report to : Banking Operations Manager

Job Content

1. 公文調閱、扣押作業審核處理
2. 個人戶之餘額證明案件處理
3. 二代健保、平帳&票交開關戶報送/票交拒往
4. 確保每日之作業正確率及Service Level Agreement
5. 確保案件內容與系統資料相符及文件詢問與回覆
6. 協助案件查詢進度及解決問題以提供更好的服務予前台同仁 

Skills Requirements

• 具備良好客戶服務與溝通能力
• 具責任感
• 具正確度
• 積極學習進取態度
• 熟悉MS office文書軟體為佳 (如:Word、Excel、Power Point…等) 
• 中/英打每分鐘40字為佳 

License/Qualification Requirement

• No requirement license