Business Architecture - Process Intelligence and Analytics Outcome SME

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our Group Data Technology team in the role of Business Architecture – Process Intelligence and Analytics Outcome SME (Lead).

In this role, you will:

• Lead end-to-end delivery of Process Intelligence capabilities (including Celonis and/or ARIS), covering process/task mining and enabling stakeholders to turn insights into improvement actions and tracked benefits.

• Build and own the Process Intelligence roadmap for the team, aligned to Group Data Technology strategy, adoption and value realisation.

• Analyse enterprise transaction/event logs across the bank (not limited to financial transactions) to identify bottlenecks, conformance gaps and root causes.

• Partner with senior stakeholders across Businesses and Global Functions/Infrastructure to shape business cases and define key non-functional requirements.

• Be accountable for technology outcome delivery using agile ways of working, managing risks/dependencies and ensuring adherence to HSBC delivery and controls frameworks.

• Support event log/data management standards (case ID/activity/timestamp/attributes), pipeline reliability (quality/timeliness/lineage) and data/privacy compliance.

• Build and maintain Celonis/ARIS dashboards for KPIs/SLAs, variants, bottleneck and conformance analysis, plus alerting/action management where applicable.

• Manage platform governance (configuration, access model, workspaces, licences) and maintain effective third-party vendor relationships.

To be successful in this role, you should meet the following requirements:

• Process Intelligence experience is essential, with evidence of translating event log insights into measurable operational improvement.

• Hands-on experience using Celonis or ARIS (analyses, dashboards, data modelling) — confident day-to-day tool usage required.

• Strong understanding of end-to-end processes and operational KPIs, with the ability to quantify value (cost, time, risk, control uplift).

• Experience working with large-scale operational datasets and event logs (case/activity/timestamp concepts).

• Strong written and verbal communication skills, able to influence and explain technical/process topics to senior stakeholders.

• Experience working in regulated environments with appropriate data controls and privacy considerations.

• Strong planning and execution capability, including leading delivery and driving change across multiple stakeholders.

• Experience managing third-party vendors and/or a SaaS-style platform (service management, resilience, governance).

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.