Implementation Manager, Global Trade Solutions

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

HSBC Global Trade Solutions (GTS) is committed to helping companies of all sizes from every part of the world grow their business across borders. Offering a comprehensive range of forward-thinking supply chain and traditional trade solutions, the business has been repeatedly recognised by the industry’s most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

Taking on the role of GTS Client Implementation Manager, you will use your technical expertise, team work and communication capability to ensure a seamless transition for our Global Banking and Commercial Banking clients, from set-up through implementation and on-going operation and maintenance of their facilities.  Working closely with wider GTS sales teams, GTS Structuring & Solutions Managers, and Relationship Managers, you will implement bespoke open account solutions, while ensuring a high quality customer experience.  You will have interaction with the entire range of GTS products, actively engaging with all teams and customers across the business in a varied role where no two days will be the same.

Joining the Global Trade Solutions team at HSBC, opens a world of opportunity, in an organisation founded to support Trade globally. With a global trade network and product suite which is second to none, your skills and experience in this area will be appreciated and valued and you will have a broad range of future career opportunities available both locally and internationally. 

Responsibilities:

• On-boarding new clients and maintaining existing clients on current and future HSBC digital platforms including profile set-up, screening, training and user creation, for clients, buyers and suppliers.
• Ensuring products and services are delivered in a coordinated and timely manner to realise revenue efficiently.
• Coordinating with stakeholders to deliver solutions in a timely manner within the earliest possible time, enhance productivity and sustain a high-quality client-centric service culture.
• Ensuring that the implementation and post-implementation processes are aligned with the bank’s objectives.
• Strengthening client relationships through providing training and advice to clients to maximise the benefits of our GTS solutions.
• Project managing the Customer Implementation process with a focus quality and time efficiency to achieve the highest level of customer satisfaction.

Requirements:

• Strong knowledge of global trade and receivables finance services and products.
• Strong knowledge of trade and receivables finance technology, systems and implementation processes.
• Excellent written and verbal communication skills with the ability to develop and maintain strong stakeholder relationships at all levels.
• The ability to influence and negotiate with senior stakeholders and clients, using strong interpersonal skills.
• A team focus with the ability to interact effectively across multiple business lines.
• Excellent organisation skills with the ability to work under pressure to meet deadlines.
• Demonstrated experience with change management, supporting the success of client implementation processes.
• An understanding / certification on SWIFT and SAP will be an advantage.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

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