Snr Project Manager, Client Connectivity

GCB 4

We are currently seeking a high calibre professional to join our team as a Snr Project Manager, Client Connectivity

In this role you will:

• Lead end-to-end onboarding and integration projects across HSBC’s digital channels and payments/liquidity solutions, delivering a seamless client experience and accelerating time-to-revenue for strategic clients.
• Run client technical workshops to define requirements, integration approach, testing strategy and cutover readiness aligned to client automation goals.
• Own project governance (plan, RAID, dependencies, milestones) and proactively remove or escalate blockers to protect delivery and client outcomes.
• Act as the primary client point of contact post-sales, managing expectations and ensuring services operate as agreed before project closure.
• Coordinate delivery across global stakeholders (Sales/Coverage, Client Service, Product, IT, Operations, Legal) and provide clear status reporting to senior stakeholders.
• Drive continuous improvement in onboarding (process simplification, documentation efficiency) to reduce friction and improve NPS.
• Provide structured feedback to Product on client requirements and market insights; support pilots of new GPS products/services where required.
• Maintain awareness of payments technology and regulatory change to strengthen solutioning and issue resolution; represent HSBC externally at selected industry forums as needed.
• Coach and support junior team members and act as an escalation point for complex delivery issues.

To be successful you will need:

• Proven delivery of multiple concurrent, complex client implementations (ideally multi-country) in payments/treasury connectivity.
• Strong knowledge of payments and liquidity products and integration methods (API, H2H, SWIFT connectivity, digital channel onboarding).
• Excellent stakeholder management and client-facing communication skills, including senior-level governance.
• Strong prioritisation and execution under pressure, with a track record of improving delivery efficiency and client experience.
• Project management qualification and/or equivalent experience; familiarity with design thinking is a plus.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).

Opening up a world of opportunity
www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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