Head of Web Flows

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We are currently seeking an experienced professional to join our team in the role of Head of Web Flows.

Business: Digital Platforms

Principal responsibilities:
Reporting into the iWPB Digital Platforms VS Tech Lead and Head of Engineering, the Engineering Lead is Accountable for the Engineering practices and deliverables at Digital Platforms level in the location.  The position will work in partnership with the Digital Platforms Value Streams Leads to drive world class technology engineering and ensure engagement across all key programmes and deliverables in scope for 2025.

The role will also be responsible for: developing an Engineering and Technology strategy and roadmap for Digital Platforms. Taking in to account key technology wide priorities e.g., maintaining and developing iWPB Technology-wide micro-services hosting platform, service resiliency and management, cloud-based technology solutions and the removal of legacy systems); sponsoring and driving the continued adoption and maturation of DevOps and agile principles; and ensuring the Digital Platforms are well maintained, stable and secure maintaining and developing best in class service resiliency and management, adopting AI technology solution and driving the platforms evolution across Digital Platforms.

Impact on the Business 
• Provide leadership and accountability across a globally dispersed population of Digital engineers embedded in a variety of agile teams and direct responsibility to form and management of engineering capabilities in Shanghai.
• Establish and develop strong technical leadership and relationships with architecture and platform functions to influence and agree approaches to tooling and other design principles.
• Ownership and accountability for the design and definition of the Digital Platforms Engineering practice and Strategy and the Standards and Governance that underpins these principles.
• Working with Platform Value Stream Leads and iWPB Technology leadership, providing technical leadership in driving transformational change and innovation across the Engineering landscape.
• Represent Digital Platforms across the broader iWPB and Technology community in relation to Engineering development, delivery and standards. 
• Define, develop and practically implement state-of-the-art strategies to solving complex and ambiguous problems using modern set of technology platforms across multiple countries. 
• Build a great engineering team that delivers excellent results to difficult problems across multiple functions and geographies. 
• Design, develop and implement state-of-the-art approaches to solving complex and ambiguous problems using modern set of technology platforms, delivery disciplines and devops mindset.
• Global implementation and coordination of iWPB digital initiatives, working with global and regional and business / service lines leads / Technology functions leads to provide optimised global services adjusted to address regional demand.
• Manage the annual budget spread between designing and developing new services (Change The Bank) as well as managing and supporting existing services (Run the Bank).

Stakeholders – Internal and External 
• Improve technology delivery i.e., leading adoption and new capabilities whilst managing the risk of failure.
• Manage an effective relationship with partners and third-party vendor to ensure successful delivery and efficient cost management.
• Creates and manages strong and trusted working relationship outside of WPB through strong relationships within the broader HSBC group.
• WPB channel and digital representation in all technology and business executive forums 
• Lead the roll out of new ways of operating and the skills development across the Engineering capability within Digital Platform

Leadership & Teamwork 
• Optimise resources globally to create an integrated team leveraging the capabilities of staff in both central and regional teams.
• Manage the efforts of global teams including all aspects of data processing design, development, acquisition, testing, conversion and production support.
• Institute global platforms, promote technology sharing and leverage operating environments to achieve greater cost efficiency.
• Provide senior management with overall comfort level and technological positioning of the company relative to the mission and industry.
• Lead and develop an effective global team through communication, performance management, development plans and reward/recognition practices.
• Cultivate an environment that supports diversity and reflects the HSBC brand.
• Able to manage multiple applications to tight budget and time frames.

Operational Effectiveness & Control
• Ensure technology goals are identified, communicated, documented, agreed and delivered in the most cost-effective manner possible through to the completion of the successful pilot deployment.
• Identifying key risks, issues and interdependencies and provide appropriate mitigation strategies. 
• Supporting audit / independent programme assessments as required
• Ensure HSBC is not put at any operational or reputational risk.

Knowledge & Experience/Qualifications

• Outstanding Technology leader who is passionate about driving the business agenda
• Ability to understand the relationship between application design, data and infrastructure.
• Large scale and complex enterprise planning capabilities 
• Experience of agile at scale methods, using Scaled Agile and DevSecOps tools and processes
• Demonstrable success in understanding and delivering towards customer needs in large, complex organizations.
• Commercially aware and understands platforms, services and underlying processes to fulfill these needs.
• Ability to lead and influence across a broad range of the Technology organization.
• Managing operational functions, directing process re-engineering and efficiency exercises
• Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business.
• Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)
• Experience in and working understanding of hosting platforms for online and mobile applications (SHP, TP, GSP)
• Experience of managing programmes or projects or a variety of delivery / assurance roles across a number of projects/ programmes.
• Strong track record of leading digital technology engineering teams within a retail / consumer industry, preferably at scale and across global markets
• Commercially viable and understands digital platforms, services and underlying processes to fulfill.
• Ability to lead and influence global teams.
• Strong understanding of operational effectiveness and strong number drive
• Leading and directing executive and non-executive work groups and effecting change through people 
• Managing operational functions, directing process reengineering and efficiency exercises

HSBCTL1/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. 

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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***Issued By HSBC Software Development (GuangDong) Limited***