Network Engineer 3 Switching
MistThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Title: Senior Technical Support Engineer – Enterprise & Data Center Switching (L3 TAC)
Role: Advanced TAC Engineer – Switching
Business Unit: Juniper Advanced Technical Assistance Center (JTAC)
Experience: 8+ years
Location: Bangalore, India
Employment Type: Individual Contributor
Role Overview
Juniper Networks’ Advanced Technical Assistance Center (JTAC) is a global team of senior engineers delivering deep, high-impact technical support to enterprise and data-center customers. You will act as a technical authority for complex escalations, working closely with customers, engineering, and product teams to drive issues to resolution—while supporting Juniper’s transition toward AI-driven networking and AIOps.
Key Responsibilities
- Customer & Escalation Leadership
- Own and drive complex L3 escalations related to Juniper Enterprise and Data-Center switching platforms.
- Serve as a technical escalation point for other TAC teams and global support organizations.
- Act as a customer advocate, understanding business impact and ensuring timely, high-quality resolution.
- Advanced Troubleshooting & Root Cause Analysis
- Isolate issues across software, hardware, and network design layers.
- Reproduce customer-reported issues in JTAC lab environments and collaborate with engineering for fixes.
- Deliver clear root-cause analysis, workarounds, and permanent solutions.
- Cross-Functional Collaboration
- Partner closely with Engineering, Product Management, and QA teams to resolve defects and improve product stability.
- Contribute to new product introductions (NPI) and feature validation.
- Create and maintain knowledge base articles, best practices, and troubleshooting guides.
- Innovation & Continuous Improvement
- Leverage automation, scripting, and tooling to improve troubleshooting efficiency.
- Drive process improvements, quality initiatives, and customer experience enhancements.
- Stay current with next-generation networking technologies and Juniper’s evolving portfolio.
Required Qualifications
- Bachelor’s degree in computer science, Electronics, or related engineering discipline.
- 7–10+ years of experience in networking, with strong exposure to enterprise and data-center environments.
- Proven experience in technical support, escalation engineering, or advanced operations roles.
- Excellent written and verbal communication skills, with experience supporting global customers.
Core Technical Skills
Networking Fundamentals
- IP networking and protocols: ARP, ICMP, TCP/UDP, DNS, DHCP
- Strong troubleshooting methodology and analytical thinking
Switching & Data Center Technologies
- Layer 2: xSTP, LACP, VRRP, 802.1X, CoS, QoS
- Routing: BGP, OSPF, RIP
- Overlays & Virtualization: EVPN, VXLAN
- VPNs: L2VPN, L3VPN
- Multicast: IGMP, IGMP Snooping, PIM
Preferred / Value-Add Skills
- Scripting & Automation: Python, Perl or Shell scripting is a plus
- Experience with network automation frameworks and operational tooling
- Hands-on experience with data-center network design and implementation
- Experience working directly with product development and engineering teams
- Certifications - JNCIS / JNCIE (Switching or Data-Center) or equivalent
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
EngineeringJob Level:
TCP_03
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