Technical Support Engineer 3- Switching
MistThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Key Responsibilities:
- Ability to work in a highly dynamic Technical Assistance Center environment with a high focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Be a customer advocate for timely resolution of the problems reported and understand the environment/network and its impact on business.
- Take ownership of problem resolution, problem reproduction, and escalation.
- Be a team player and flexible when working on weekends/holidays as per business requirements.
- Be a fast learner and keep pace with newer technologies
Mandatory Skills:
- Support for Juniper’s EX and QFX series products.
- Excellent verbal and written communication, presentation and customer handling skills.
- Ability to logically troubleshoot complex and high-impact problems.
- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers.
- In-depth knowledge of the following:
IP Packet flow, OSI layers
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS, RIP)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
- Understanding/Exposure/Expertise in one or more areas:
MPLS, VPLS, L2, and L3 VPN
MPLS Traffic Engineering, LDP, RSVP
Multicast technologies NG-MVPN, PIM
Perl/Unix/Expect scripting
What you need to bring:
Candidates who have extensively worked on troubleshooting, implementing, and supporting large IP networks. 2 or more years of experience supporting, designing, and implementing IP networks.
JNCIA, JNCIS, JNCIP, JNCIE - CCNA, CCNP, CCIE are a plus.
Platform Knowledge:
Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers, etc. (not all are required, but some are good to have).
Availability for a flexible working schedule, 5 days per week in a window of 6:00am to 6:00pm.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_02
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.