Developer Escalation Engineer
Juniper NetworksThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you.
What you’ll do:
- Dive deep into customer-reported issues by analyzing logs, debugging production code, and identifying root causes.
- Provide solutions and mitigation for business continuity by using existing product capabilities to minimize the need for hotfixes and shorten unavailability periods.
- Implement code fixes for production issues when necessary.
- Manage customer expectations and satisfaction though effective communication.
- Collaborate with Support, QA, and R&D teams to address escalations and improve processes.
- Develop and maintain internal tools to enhance troubleshooting and streamline workflows.
- Improve debugging and supportability features in the product and related support tools.
- Stay ahead of the curve with evolving technologies in IT domains such as networking, storage, virtualization, microservices, Azure & AWS clouds.
- Analyze trends in escalations to suggest product improvements, feature enhancements, or changes to reduce future issues.
- Share knowledge and provide guidance to Tier-1 through Tier-3 teams to improve their troubleshooting capabilities.
What you need to bring:
- A minimum of 3 years of experience in a Tier-4 escalation role or 3 years of development experience with enterprise-grade software products.
- Work experience and proficiency in programming with .NET (or Java, C++).
- Strong debugging and analytical skills with a proven track record of resolving complex technical issues.
- Strong interpersonal skills, including the ability to collaborate effectively across teams.
- Self-driven with the ability to learn new tools and technologies independently.
- Good written and verbal communication skills in English.
Bonus Skills:
Expertise in one or more of the following domains:
- Public Clouds (e.g., AWS, Azure, GCP)
- Hypervisors (e.g., VMware, Hyper-V, KVM)
- Containerization and orchestration (e.g., Kubernetes, Docker)
- Security
- Powershell basics
- Familiarity with disaster recovery concepts and Zerto products.
What’s In It For You:
- Be key member in Zerto’s engineering department
- Working with a dynamic and supportive engineering team located in Bangalore and other HPE sites (Mainly Europe/Asia).
- Gain exposure to cutting-edge technologies in IT infrastructure and disaster recovery.
- Enjoy a flexible hybrid work environment, balancing remote and in-office work.
- Opportunity to grow as a specialist in Tier-4 engineering and play a critical role in maintaining enterprise-grade software reliability.
Education and Experience Required:
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent.
- A strong foundation in enterprise software development and troubleshooting.
If you are a problem-solver with a passion for debugging and maintaining enterprise-grade software systems, and you’re ready to make an impact in Bangalore, we would love to hear from you!
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
EngineeringJob Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
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