Junior Customer Experience Graduate

Junior Customer Experience Graduate

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

Junior Customer Experience

Who We Are:

Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through Graduate Program.

Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment. In your role you will not only apply these skills in the IT industry, but also acquire a range of abilities to contribute to the business whilst working alongside industry professionals.

Throughout the program, you'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from senior managers who can help you in your future career.

Start Date: Fall 2026

Location: Bucharest, Romania

What will you do:

As part of our Services Quote to Cash operations, you will be responsible for facilitating certain segments of the day-to-day operational processes related to front-end (customer support or sales support) and/or back-end (contract booking and activation, offer creation, renewal management, order booking or dispute management) activity in support of the organization’s business objectives. To do so, you will work closely with your peers in operations teams and/or regional business teams functions by utilizing organization’s tools and data infrastructure.

• You will support activity related to particular team processes like customer order booking, order release, renewal activation, contract amendment, new business quotes and offers, partner/sales request (tickets) management, etc.
• You will support in resolving operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules)
• You will issue reports related to the assigned operational activity and analyse the data
• You will request/ share data and coordinate actions with other teams and functions as guided by the process
• You will ensures verification, functionality, business control and compliance with audit requirements aimed at securing HPE financially

What you’ll need:

• Recently graduated or to graduate 2026 from Bachelor or Master’s degree in Business/Economics/Finance or any other field will be considered
• Good analytical and problem solving skills
• Strong customer service mind-set
• Result-oriented, self-started, able to achieve goals and objectives
• Team player, communicative and flexible, quality mind-set
• Fluent in English and any other language will be considered a plus
• Have very good MS Office skills (Excel, PowerPoint, Word, Outlook)

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role
• A buddy and a dedicated person to support throughout the onboarding experience and until the level of independence will increase
• Ongoing learning and development throughout our HPE platforms
• Be mentored by at least one senior member of the team and opportunities to grow into a true professional with valuable relationships and international working experience 
• Competitive salary and great benefits
• Great work-life balance including hybrid working and Wellness Fridays initiative during the summer period

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#romania

#grads

Job:

Administration

Job Level:

Entry

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.