Coveo Solution Architect (Senior Engineer)
Juniper NetworksThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
At HPE Networking, the Digital Experience & Automation (DEA) team is reimagining how people experience support and services in a digital‑first world - setting new standards for the future of networking.
We enable customers, partners, and employees through AI‑driven tools and modern platforms, transforming support into a unified, efficient, and simple experience that drives measurable value. Our mission is grounded in innovation with purpose: applying automation, AI, and data‑driven insights to simplify journeys, reduce friction, and create meaningful outcomes at every touchpoint.
DEA’s charter is to discover, evaluate, and scale solutions that embed intelligent technology into every interaction - delivering proactive and predictive experiences that shorten resolution times and accelerate task completion. By modernizing processes and accelerating self‑service, we help shift support from reactive to truly anticipatory.
We partner closely with technology providers, engineering, and business teams to deliver seamless omnichannel experiences and enable business transformation through data engineering, process optimization, and automation. Our work is fueled by a passion for self‑service, intelligent automation, and building digital experiences that are intuitive, scalable, and human‑centric.
We are seeking a seasoned Coveo Solution Architect to design, implement, optimize and deliver end‑to‑end Coveo solutions focusing on AI‑powered search, personalization, automation, self‑service, integration and many more. This role combines technical expertise, product thinking, and strong analytical capabilities to build scalable, data‑driven solutions to transform digital support and customer experience.
What you will do:
Roles and Responsibilities:
- Design and build Coveo‑powered, language‑based AI solutions including data models, evaluation strategies, and user experience components.
- Develop and optimize Coveo integrations with Salesforce, Coveo reporting dashboards and pipelines.
- Apply SEO, ML, and data‑modeling concepts to improve search relevance and customer experience.
- Build solutions using Coveo Quantic/Atomic/Headless frameworks including familiarity with Python and JavaScript.
- Lead end‑to‑end project activities - requirements, design, configuration, testing, and go‑live.
- Support digital transformation by aligning business, operations, and technology.
- Evaluate tech landscapes and architect scalable solutions for business needs.
- Drive initiatives in self‑service, personalization, automation, and omnichannel experience.
- Identify and execute process improvements and re‑engineering opportunities.
- Promote adoption of deployed platforms and tools.
- Maintain strong understanding of ML concepts, model lifecycle, and best practices.
What you will need to bring:
Required Experience/Background:
- 10+ years of overall experience, including 5+ years as a Solution Analyst or in a similar technical/analytical role.
- Bachelor’s or Master’s degree in Engineering, Technology, Computer Science, or a related field - or equivalent professional experience.
- Strong understanding of large enterprise systems, CRMs, ticketing/bug‑tracking tools, and collaboration platforms.
- Preferred: Coveo for Salesforce certification (Administrator, Analyst, or Developer).
- Expertise in data modeling, database design, data mining, and segmentation techniques.
- Experience with reporting tools, databases, and related programming skills.
- Proficiency in statistics, data analysis, and research methodologies.
Personal Skills:
- Strong cross‑functional collaboration skills, with the ability to build effective relationships at all levels of the organization.
- High attention to detail and accuracy, with a strong commitment to ethical data handling.
- Creative problem‑solver capable of addressing complex technical challenges while anticipating stakeholder needs.
- Demonstrates resilience and perseverance when navigating obstacles or ambiguity.
- Able to work with large datasets and analytics to support optimization initiatives.
- Comfortable operating in fast‑changing environments and assessing evolving stakeholder requirements.
- Excellent time‑management skills, with the ability to work across teams and meet deadlines in a dynamic, solution‑oriented environment.
- Self‑motivated, innovative, and confident working independently while also being a strong team contributor.
- Capable of troubleshooting application‑related issues using sound judgment, independent decision‑making, and unique technical approaches.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
EngineeringJob Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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