Sales Support Analyst

Sales Support Analyst

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Job Summary:

The Sales Support Analyst supports Sales teams and Partners by managing the end-to-end quoting and opportunity lifecycle. This role is responsible for creating and maintaining sales opportunities in SFDC and generating accurate quotes using SAP and Oracle CPQ, while coordinating with cross-functional teams to ensure timely and compliant deal execution.

Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within a business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

What You'll Do:

Key Responsibilities:

• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and opportunity management.
• Create, update, and maintain sales opportunities in SFDC (Salesforce).
• Generate, validate, and maintain accurate quotes using SAP, Oracle CPQ, and NGQ while ensuring compliance with pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, ensuring all required documentation and approvals are completed.
• Collaborate with cross-functional teams including Sales, Logistics, Order Management, POS, Finance, and Global Support to resolve quoting and ordering issues.
• Monitor and manage quote and opportunity escalations, engaging Team Leads or Managers when required.
• Ensure data accuracy, completeness, and consistency across SFDC, SAP, Oracle CPQ, and NGQ.
• Maintain strong knowledge of sales processes, tools, products, and company policies to effectively support Sales teams and Partners.
• Identify process improvement opportunities and contribute to operational efficiency and continuous improvement initiatives.
• Deliver timely support while consistently meeting defined service level agreements (SLAs).

What You Need To Bring:

Education and Experience Required:

• High school or equivalent secondary education certification required
• Bachelor's degree preferred.
• Typically, 2 - 4 years' experience

Required Skills:

• Experience in Sales Support, Quoting, Commercial Operations, or a related field.
• Hands-on experience with SAP and Oracle CPQ.
• Working knowledge of SFDC (Salesforce) for opportunity management.
• Strong understanding of pricing, discounting, and approval processes.
• Excellent attention to detail with strong analytical and problem-solving skills.
• Effective verbal and written communication skills with the ability to manage stakeholder expectations.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong organizational skills with a collaborative, customer-focused mindset.
• Ability to learn quickly and adapt to new systems, tools, and business processes.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Sales Operations

Job Level:

Core

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.