Field Operations Analyst

Field Operations Analyst

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes
• Reviews performance of sales processing activities for assigned areas and accounts
• analyzes results to develop forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries
• Communicates data and issue analysis to clients and internal and external stakeholders
• provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction
• Provides guidance and mentoring to less-experienced staff members

Education and Experience Required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 4-6 years experience

Knowledge and Skills:

• Experience designing and implementing policies, processes, and tools to support client sales processing
• Strong analytical, statistics and problem solving skills.
• Understanding of and experience in applying business and sales processing tools, systems and practices to various situations
• Reviewing and interpreting client agreements and resolving ambiguity or issues
• Using forecasting and planning methodologies to develop guidance for deploying sales processing resources and activities
• Excellent written and verbal communication skills
• mastery in English and local language.
• Ability to effectively communicate sales processing plans, proposals, and results, and negotiate options at management levels.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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#operations

Job:

Sales Operations

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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