Senior Manager, HPE Networking Professional Services

Senior Manager, HPE Networking Professional Services

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

What you’ll do:

Senior Manager needed to build, mentor and manage teams of network engineers and consultants delivering on HPE Networking Services to a global customer base across the network lifecycle (Day 0/1/2)

RESPONSIBILITIES : 
-Delivery Streams : Lead teams to deliver Networking Professional & Managed Services to a global customer base across the entire network lifecycle (Day 0/1/2)

-Tech Verticals : Enterprise Routing / Switching / Wireless / SD-WAN, Security and DC would be a bonus.

-Automation & Innovation  :  Lead teams to work with global stakeholders  & Dev teams to define engineering requirements for NetOps Next Gen platforms and tools
-Portfolio Evolution : Work closely with PLM for defining and ensuring delivery readiness based on evolving portfolio requirements
-Global  Models :  Manage operational streams across global teams by strategic planning to establishing processes and segmentation aligned to ITIL  that enables  global delivery
-People Management : Setting and monitoring of annual performance plans, coaching, and career development, drives and fosters performance standards & practices

-Initiatives : Engages with global program managers, leaders and executives on key initiatives to guide and influence strategic decision-making.

-Escalation Management : Resolving escalated issues escalated issues handling various moving parts including Customer, Engineering and TAC

-Communication : Executive Presentations, Internal Stakeholders, Customer Connect, Value Articulation

 

What you need to bring:

-20+ years overall in Networking Services (Professional / Managed), At least 7+ years in people leadership

-Experience of working for a Global Major in the Networking Industry for 10+ years , handling Global Teams, processes, operations, delivery models and Tier 1 customers

-Experience with  building and leading teams of consultants and SME’s to successfully delivery across across various parts of the Enterprise Network Lifecycle ( Day 0/1 and Day 2)

-Experience of leading successful Automation & Innovation programs and working with Product Mangement and Engineering to evolve and transform delivery

-First level university degree a must

-Advanced Degree preferred, could be Masters or Post Graduate Diplomas in Engineering

Knowledge and Skills:

• Advanced leadership skills, including coaching, teambuilding, conflict resolution, and management.
• Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Excellent analytical and problem solving skills.
• Experienced in managing human capital across geographies to drive workforce development and achieve desired results.
• Advanced communication skills catered to a wide variety of audiences.(e.g. written, verbal, presentation); mastery in English and local language.
• Superior business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
• Advanced multi-tasking and prioritization skills.
• Advanced relationship management skills, including partnering and consulting.
• Strong understanding of company's policies and processes.

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports.  Span of Control guidelines may differ from these numbers.

Responsibilities:

-This critical Senior Manager role involves building & leading teams of network engineers who will be handling Network Consulting responsibilities across Professional Services accounts globally, totalling over $100M in annual bookings

-This includes taking ownership of work-streams and deliverables  across the entire Design & Deployment spectrum and also Optimization Services across multiple accounts.

Hire, train and manage teams of network architects and consultants to deliver on HPE Networking Professional Services to a global customer base

Lead teams of Network Specialists / Experts to develop and deliver best in network solutions based on HPE Aruba and HPE Juniper Products, driven by customer business and technical requirements across various technology verticals including Routing / Switching , Wireless, Security , Data Center and SD-WAN 

Lead network architects and consultants to provide services across the network lifecycle in the Day 0-1& Optimization Space that includes Pre Sales Scoping, Design, Solution Validation / Testing, Proof of Concepts, Deployment / Implementation and Migration

Lead teams to provide network consultancy and services based for Optimisation services and post deployment design and architecture related needs, driven by customer business and technical requirement

Drive focus on Automation, Innovation & AI  :  Lead teams to work with global stakeholders  and development teams and define engineering requirements to build next gen platforms and tools

Portfolio Evolution : Work closely with PLM in the delivery readiness journey to build composite Juniper + Aruba platform

Provide Strategic planning for global delivery models :  help design and build processes and segmentation rules that will enable  global teams to combine and deliver services, ensuring timely delivery at enhanced margins

Work with Account managers and Regional teams to plan E2E delivery and also in resolving escalated issues escalated issues,  effectively leveraging matrix resources.

Mentor teams on their technical enablement and delivery excellence

Work with Product Management for defining and ensuring delivery readiness based on portfolio service descriptions

Responsible for overall people management for direct reports that can include individual contributors and managers. That includes setting and monitoring of annual performance plans, coaching, and career development

Executive Presentations during Ops Reviews

Manage External Vendors and Partners and consider costs and timelines and ensure that vendors meet deadlines for deliverables and project elements. 

Plan and Drive hiring based on projected business needs

• Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors designing and developing engineering solutions and managing projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Engages with program managers, marketing, supply chain, technical leaders and executives to communicate program status, escalate issues, and guide and influence strategic decision-making.
• Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
• Proactively identifies opportunities for process improvement and cost reductions opportunities.
• Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development; drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.

Education and Experience Required:

• First level university degree or equivalent experience required.
• Advanced university degree preferred.
• Typically 20+ years of Networking work experience, including 4 or more years of people management experience.

Knowledge and Skills:

• Advanced leadership skills, including coaching, teambuilding, conflict resolution, and management.
• Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Excellent analytical and problem solving skills.
• Experienced in managing human capital across geographies to drive workforce development and achieve desired results.
• Advanced communication skills catered to a wide variety of audiences.(e.g. written, verbal, presentation); mastery in English and local language.
• Superior business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
• Advanced multi-tasking and prioritization skills.
• Advanced relationship management skills, including partnering and consulting.
• Strong understanding of company's policies and processes.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering

Job Level:

Manager_2

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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