Inside Sales Account Manager

Inside Sales Account Manager

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

Inside Sales Account Manager

Location: Winnersh or London
Job Type: Full-time, Permanent

About the Role

We are looking for a motivated and results-driven Inside Sales Account Manager to join our growing renewals team. In this role, you will be responsible for managing a portfolio of customer support renewal opportunities across the EMEA region, working closely with customers, channel partners, and internal teams to ensure contracts are successfully renewed and booked.

This is a relationship-focused sales role centred on customer retention, account growth, and support contract renewals rather than traditional new business prospecting. You will leverage Salesforce CRM, Excel, and data-driven insights to effectively manage your territory, maintain an accurate pipeline, and achieve sales targets.

Whether working independently or alongside partners and internal stakeholders, you will play a key role in driving revenue retention, strengthening customer relationships, and delivering an exceptional customer experience.

Key Responsibilities

• Manage a portfolio of customer accounts, driving support contract renewals through to successful booking and closure.

• Develop and execute account plans for medium to high-complexity accounts in line with defined sales strategies.

• Work closely with channel partners, including distributors and resellers, to manage renewal opportunities and support customer retention.

• Collaborate with internal stakeholders, including Customer Operations teams, to facilitate quote creation, contract revisions, and booking activities.

• Understand customer business requirements and position solutions effectively to address challenges and support retention strategies.

• Build and maintain a robust sales pipeline, accurately forecast opportunities, and use data-driven insights to achieve targets.

• Maintain accurate opportunity management and forecasting within Salesforce CRM.

• Utilise Excel and reporting tools to track renewal activity, manage sales priorities, monitor performance against targets, and identify opportunities for growth.

• Establish and maintain strong customer relationships, identifying opportunities for account expansion and long-term growth.

• Stay informed about industry trends, competitor activities, and emerging technologies to better support customer needs.

What We're Looking For

Qualifications & Experience

• Bachelor's degree or equivalent experience in any discipline, preferably Business, IT, Sales, or a related field.

• 3 to 5 years of sales, account management, business development, renewals, customer success, or related experience.

• Proven track record of achieving sales targets and building strong customer relationships.

• Experience within an Inside Sales, Renewals, Customer Success, or Account Management environment.

• Experience working with channel partners, distributors, or resellers would be advantageous.

Skills & Knowledge

• Strong account management, customer retention, and relationship development skills.

• Good understanding of technology solutions, products, and services and their application to business challenges.

• Strong relationship-focused sales skills with the ability to manage existing customer accounts and renewal opportunities.

• Excellent communication, presentation, negotiation, and influencing skills.

• Ability to work collaboratively within a team environment and support or lead smaller project or sales teams when required.

• Strong analytical skills with experience managing sales pipelines and forecasting performance.

• Proficiency in CRM platforms, particularly Salesforce, with the ability to manage opportunities, forecasts, customer data, and sales activity effectively.

• Strong Microsoft Excel skills, including the ability to create and manage spreadsheets, analyse data, track performance, and support forecasting activities.

• Experience using reporting and business intelligence tools such as Power BI would be advantageous.

• Ability to interpret sales performance metrics and use data to prioritise opportunities and drive results.

• Customer-focused mindset with the ability to identify needs and deliver value-driven solutions.

Why Join Us?

• Attractive commission structure with accelerator opportunities for exceeding targets.

• Opportunity to work with innovative products and solutions.

• Defined customer portfolio and established renewal opportunities, allowing you to focus on relationship management and sales execution.

• Collaborative and supportive team environment.

• Opportunity to work across a diverse EMEA customer base and collaborate with global teams.

• Career development and progression opportunities within the Inside Sales organisation.

• Competitive salary and benefits package.

• Chance to make a real impact on customer success and business growth.

If you are passionate about sales, building lasting customer relationships, and driving business results, we'd love to hear from you. Apply today to join our growing team.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales

Job Level:

Intermediate

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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