Corporate Security Investigator

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Corporate Security Investigator is responsible for investigating and supporting investigations across the Corporate Security portfolio to include, including e-commerce fraud committed against HomeDepot.com and its subsidiaries, corruption, asset misappropriation, data loss, payments, and refund fraud, as well as the assessment and investigation of threatening behavior toward the company, it’s associates and properties. The investigator will work with multiple partners internal to The Home Depot, including Corporate Security Analysts and Investigative Specialists, Internal Audit, Legal, Compliance, Asset Protection, Cybersecurity, Finance, Human Resources, Aviation, and other departments as applicable. The investigator is expected to work directly with law enforcement, prosecutors, outside counsel, and other external partners as required based on the assigned investigative task. The investigator is responsible for leveraging internal and external tools to detect and reduce the company’s exposure to internal and external fraud. Key responsibilities include: analyzing information, determination of exception data to drive the investigation, communication, and coordination of information to appropriate business teams and other partners, ownership of the investigative process from case assignment to judicial action, coordination with law enforcement to ensure effective prosecution, restitution, and recovery, coordination with business partners to develop new exception data, review of CCTV, SQL reports and other data sources to support investigative efforts, and fraud trend analysis to increase awareness within the department and across the business. Further, the investigator is expected to make recommendations to mitigate fraud risk.  The Investigator must be able to manage multiple tasks simultaneously, build relationships with internal and external partners to ensure a successful investigative process within their area of responsibility, and remain flexible to change priorities as the business requires. Investigators must have strong analytical and problem-solving skills, as they will make recommendations to business partners that will influence policy/procedure to minimize fraud exposure.

Key Responsibilities:

• 65% - Case Management - Own the status of all assigned cases within the case management system. Properly inventories and secures all evidence connected to assigned cases. Reviews classify and sort both electronic and physical evidence. Provides routine updates to department leaders on case status and fraud prevention/mitigation plans. Leverage multiple online databases and search tools to identify fraud and gather data connected to criminal e-commerce fraud, including internal and external criminal behavior; compile reports for Corporate Security leaders and build investigative packages for referral to law enforcement. Operate multiple e-tools including database aggregator, social media aggregator, big query, write, edit and run SQL searches, search and retrieve store CCTV, NPF CCTV, among other investigative tasks.
• 35% - Cross-Functional Collaboration & Investigation Governance - Partners with and responds to requests from the Online business unit; including the Online Contact Centers, Customer Care and Resolutions, Legal, Human Resources, Merchandising, and Finance among other internal and external partners. Provides business records, video recordings, call recordings, and other data connected to the investigative process as needed by internal partners or Law Enforcement. Partner with Law Enforcement to provide briefings on investigative findings and refer case packages for prosecution; supports internal events requiring a security presence and augment the security officer footprint.

Direct Manager/Direct Reports:

• This position reports to the Senior Manager/Manager of the Corporate Security Investigations team.
• This position has 0 direct reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Strong attention to detail and ability to assess data from multiple sources, including fraud reporting systems, order management systems, and fraud reports.
• An understanding of online fraud schemes and methods used by criminals to exploit e-commerce retailers, credit card fraud, use of crypto currency to hide and move stolen funds, crimes against persons, and crimes involving theft by deception, corruption, embezzlement, and case development leading to prosecution.
• Investigative experience with fraud and cyber incidents.
• Law enforcement or private sector financial investigative experience. Training or demonstrated experience in statistical analysis, internal audit, quantitative analysis, and data mining for fraud detection.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• 4

Minimum Leadership Experience:

• 1+ year of previous leadership experience

Preferred Leadership Experience:

• 1+ year of previous leadership experience

Certifications:

• Affiliation with or certifications from Financial Fraud Organizations such as the International Association of Financial Crimes Investigators, Association of Certified Fraud Examiners or similar organizations.

Competencies:

• Action Oriented
• Decision Quality
• Manages Ambiguity
• Tech Savvy
• Collaborates
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Situational Adaptability
• Communicates Effectively
• Customer Focus
• Resourcefulness