Director Pro Experience Reliable Delivery

PENNANT PARK, ATLANTA - 9141

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Director Pro Experience will serve as a key role in leading the Home Depot Pro strategic growth initiatives. The Director Pro Experience will have responsibility for ownership of an enterprise initiative, leading a team and strategy for the long-range planning and the short-term focus of delivering results associated with current business initiative. Key dimensions of the role include project management, leading a Pro initiative, designing/implementing process improvements and building productive relationships among cross-functional partners. Through process efficiencies, cost controls, financial oversight, analytics, and project improvement , the position will build and maintain a best-in-class business performance through continual improvement in people, process, and technology interfaces. This position is also accountable for the strategy and optimization of expense levers to hit financial targets and profitability.

Key Responsibilities:

10% Change Management - Leads through strategic changes, and introduces metrics designed to track the effects of action plans and determine whether the actions are effective at meeting targets or whether new plans should be developed
10% Communication - Develops an effective plan for communicating project information to teams and stakeholders; Develops written status reports and scorecards, and presents review documents to senior leaders
40% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
10% Operational Leadership - Lead the establishment of a suite of common processes, operating procedures, policies, reports and tools across all programs that encompass THD Pro resources; Works to ensure accountability in execution of programs in adherence to established processes and monitor operational performance
10% Program Governance - Govern program pipeline in partnership with senior leaders to ensure the highest and best use of resources; Based on performance and strategic metrics, make recommendations for expansion or contraction of key initiatives and identify overlaps
10% Project Leadership - Develop an effective plan for controlling project scope, schedule, task assignment, budget, and monitors project execution to ensure the plan is being followed; Documents the project dependencies and ensures a viable work plan is created that results in the on time completion of the project
10% Stakeholder Management - Maintains a close and positive relationship with cross-functional leaders to ensure smooth and seamless integration of new programs into regular operations when appropriate; Obtains feedback on an ongoing basis to monitor the degree to which programs meet needs and expectations

Direct Manager/Direct Reports:

This position typically reports to Sr. Director or Vice President
This position has 5-6 Direct Reports

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to develop and apply advanced mathematical/statistical techniques
Ability to draw accurate conclusions from financial documentation
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Consulting and/or retail experience
6+ years of previous leadership experience

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Preferred Education: