Manager, Pro Experience

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Manager, Pro Experience owns and delivers defined business outcomes supporting Pro growth strategy. This role translates priorities into measurable results by designing, executing, and scaling initiatives that drive adoption, engagement, and value. They define success metrics, drive cross-functional execution, and continuously optimize performance using data and field feedback. They operate as a decision leader, making high-quality decisions from imperfect & ambiguous data, clearly framing tradeoffs in assumptions and solutions, while providing actionable recommendations to senior stakeholders.

Success requires strong enterprise influence without direct authority. This role aligns partners across Merchandising, Store and Sales Operations, Finance, and other teams to drive results. They navigate competing priorities, surface risks, and ensure alignment converts into action. This Manager contributes to a high-performing team environment by setting clear expectations, enforcing accountability, and developing talent through ownership and feedback. They establish repeatable operating mechanisms that scale initiatives and sustain impact.

Additional Role Responsibilities:

• Owns defined business outcomes

• Frames tradeoffs clearly to enable decision clarity

• Ensures work is traceable from inputs to business outcomes

• Maintains pace by balancing speed, rigor, and decision quality

• Proactively identifies risks, gaps, and execution barriers

• Connects initiatives to broader strategy and long-term impact

Key Responsibilities:

• 15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise

• 15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot

• 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.

• 30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement

• 20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors

Direct Manager/Direct Reports:

• This position typically reports to Sr. Manager or Director

• This position has 0-4 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Demonstrated experience owning and delivering against business outcomes and key performance indicators (KPIs)

• Proven ability to make sound decisions in ambiguous, fast-paced environments

• Skilled in evaluating tradeoffs and driving clear, data-informed recommendations

• Experience influencing stakeholders and driving alignment without direct authority

• Ability to collaborate across cross-functional teams to achieve shared business goals

• Strong analytical skills with the ability to translate data into actionable insights and decisions

• Experience defining success metrics and building measurement frameworks to track impact

• Proven track record of designing scalable processes, reporting structures, and governance models

• Ability to connect initiatives to broader organizational strategy and long-term priorities

• Demonstrated strength in prioritizing effectively across multiple, competing demands

• Excellent communication skills with the ability to tailor messaging to executive and field audiences

• Experience establishing accountability through clear expectations and performance standards

• Commitment to developing talent through coaching, ownership, and constructive feedback

• Ability to navigate and operate effectively within complex, matrixed organizations

• Background in retail, consulting, or similarly dynamic, customer-focused environments

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Decision Quality

• Collaborates

• Drives Engagement

• Ensures Accountability

• Plans and Aligns

• Communicates Effectively

• Customer Focus

• Drives Results

• Manages Conflict