Operations Associate - Healthcare Services

Ready to make an impact? At Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!

About the Role

The Operations Associate - Healthcare Services supports the end-to-end delivery of Annual Physical Exam (APE), Pre-Employment Medical Exam (PEME), and Executive Check UP (ECU) programs—coordinating on-site activities, managing provider and client logistics, ensuring accurate documentation, and resolving member concerns. The ideal candidate is detail-oriented, organized, and works well across clients, providers, and internal teams to ensure smooth, high-quality service delivery.

Responsibilities

• Oversee the planning and execution of on-site APE activities

  • Coordinate all logistics, scheduling, provider concerns, and client requirements are managed effectively to guarantee seamless and high-quality Onsite APE delivery.

• Coordinate and assist in end-to-end APE, PEME, and ECU process

  • Processing of endorsement requests, confirmation of clinic schedules, and alignment of requirements with accredited service providers.

  • Manage logistics, scheduling coordination, and operational requirements in close collaboration with providers, clients, and internal teams.

  • Support Senior HCS Associate with non-standard APE tasks and deliverables

• Manage documentation, results consolidation, and uploading of APE records

  • Upload APE results within SLAs, verifying completeness and accuracy upon receipt, and escalating discrepancies or missing data to the appropriate stakeholders in a timely manner.

  • Confirm that all entries are accurately captured, complete, and filed in designated systems in support of timely financial processing of APE payments to partner clinics

• Facilitate resolution of member-facing concerns

  • Ensure member concerns are addressed promptly and escalated appropriately with proper documentation.

  • Proactively identifying and escalating risks, issues, or service disruptions to the Senior Associate to ensure continuity and quality of service delivery.

Qualifications

• Bachelor's degree in any related field (e.g., Business Administration, Health Sciences, Nursing, or similar).

• At least 1-2 years of experience in healthcare coordination, medical/health services administration, HR/benefits administration, or a similar operations/logistics role. Fresh grads with strong project management or leadership experience (e.g., from academic or extracurricular projects) are also welcome to apply.

• Familiarity with APE, PEME, or ECU processes, or experience working with medical/clinic providers is an advantage.

• Strong organizational skills with the ability to manage multiple schedules, providers, and stakeholders simultaneously.

• Excellent attention to detail, particularly in documentation, data accuracy, and SLA compliance.

• Strong communication and interpersonal skills, with the ability to liaise effectively with clients, providers, and internal teams.

• Problem-solving mindset with the ability to identify risks early and escalate appropriately.

• Proficiency in MS Office/Google Workspace; experience with case management or health information systems is a plus.

• Ability to manage time-sensitive, detail-heavy tasks with minimal supervision

• Willing to travel to client sites within Metro Manila and nearby provinces

Join our team as we revolutionalize healthcare in the Philippines—and beyond!

✨ Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
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